Building a Knowledge-Intensive Medical Device Industry: The Effect of Knowledge Creation in R&amp;D Project Performance

Yee, Yann Mey; Tan, Cheng Ling; Nasurdin, Aizzat Mohd.; Yeo, Sook Fern; Ramayah, T.

doi:10.17576/pengurusan-2020-58-10

Cited by 5 publications

(2 citation statements)

References 54 publications

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“…Past studies have examined various factors in KC research, such as management influence [17], employee training, work scheduling autonomy, employee involvement, product design, benchmarking and vision statement [18], trust, collaboration, learning, incentive and IT support [19], decision making autonomy, work methods autonomy, task variety, task significance, task identity and feedback from job [20], collaboration, trust, learning, reward, decentralization, formalization, IT support and T-shaped skills [21], shared goals and hope [19], customer co-creation and partner sourcing [22], customer orientation [23], creativity [24], reward and collaboration [25], learning culture [26], ethical leadership and psychological capital [27]. These studies on KC factors are summarised in Table 1.…”

Section: Knowledge Creationmentioning

confidence: 99%

Knowledge Creation for Digital Innovation in Malaysia: Practitioners’ Standpoint

2022

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Background: Malaysia established the National Industry 4.0 strategy (NI4.0) in 2018 to aid the country’s industries in adopting modern technologies to increase productivity and competitiveness. The purpose of NI4.0 is to increase enterprises’ intelligence capabilities as smart manufacturers in the Association of Southeast Asian Nations (ASEAN), who employ data and information across the whole enactment process. As a result, high-technology adoption in NI4.0 is expected to improve knowledge creation (KC) in the Information Technology (IT) business. Recent NI4.0 breakthroughs have permitted new types of borderless projects, thereby, increasing the complexity and unpredictability of IT projects while simultaneously providing a multitude of new knowledge. However, the understanding of contemporary practice difficulties in IT projects and the knowledge creation phenomena is limited. Method: This study is exploratory in nature with a generic qualitative research method. Ten selected key IT project managers were interviewed to understand the current challenges confronting IT projects in Malaysia to build practice-oriented problem statements and to provide relevance leading to a research framework for knowledge creation impacting digital innovation. Interview data were systematically analysed using the NVivo software tool. Results: Practitioners’ reflected that a transactive memory system, IT support and T-shaped skills are current challenges in Malaysian IT projects. This is consistent with the literature. Conclusions: This practice review benefits Malaysia’s public and commercial sectors by confirming that the literature is coherent with practice by providing insights that may warrant further research in this field.

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Section: Knowledge Creationmentioning

confidence: 99%

Knowledge Creation for Digital Innovation in Malaysia: Practitioners’ Standpoint

2022

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“…Teachers' performance showed that process by which knowledge is recombined & globalized favors certain organizations allowing individuals within these organizations to create & share knowledge more effectively and efficiently (Yee, Tan, Nasurdin, Yeo & Ramayah, 2020). The organizational politics, a process where employees attempt to affect others' behavior in pursuit of job-related goals and devices like power struggles, favoritism, hidden agendas can greatly affect work environment & subsequently teacher performance.…”

Section: Introductionmentioning

confidence: 99%

TEACHERS’ PERCEPTION ABOUT ORGANIZATIONAL POLITICS & ITS RELATIONSHIP WITH TEACHERS’ PERFORMANCE: THE APPLICABILITY OF MOA MODEL

Hussain,

Ara,

Bugti

2024

JSRD

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The motivation, opportunity and ability model for teachers’ performance is related to the employees' long-term performance and competitiveness. The purpose of the study was to investigate the perceptions of teachers about organizational politics by finding out the relationship amid organizational politics, teachers' performance, and motivation, opportunity, and abilities (MOA) model. Quantitative survey research design was employed for this study. The sample was comprised of 15 public & 15 private schools of district Lahore. The data were collected using a self-developed questionnaire. The data were analyzed using descriptive and inferential statistics. The results indicated that school teachers observed a strong culture of organizational politics. Results showed that there is positive relationship amid teachers’ performance and MOA model and thus related to organizational politics. The findings of study will enhance understanding of teachers' performance in MOA model & politics & interrelationship with individual performance. Teacher’s performance can be increased with the use of MOA model in the institutions.

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The influence of knowledge creation process on customer relations management: evidence from Palestinian commercial banks

Abusharbeh

2023

EMJB

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PurposeThe purpose of this study is to examine the influence of knowledge creation (KC) process on customer relations management (CRM) in Palestinian commercial banks, taking into consideration which factors of KC process support the CRM system.Design/methodology/approachThe study uses a quantitative research design wherein questionnaires have been used to collect data from 345 respondents in the Palestinian banking sector. Research hypotheses have been tested using multiple regression analysis.FindingsThe findings unveil that socialisation and combination processes have a positive impact on CRM. In contrast, internalisation process negatively affects CRM system, but outsourcing knowledge does not significantly affect CRM.Research limitations/implicationsPast studies empirically validated the success of CRM adaptation in the context of different industries. This study provides a new conceptual model which validates the influence of KC on CRM in the banking sector. It also affirms the integral role of KC in supporting CRM from an emerging country perspective like Palestine.Practical implicationsThis study offers new insights into creating of knowledge by employees in supporting CRM. It will encourage future scholars to further explore the key dimensions of the KC process for a more detailed investigation at a workplace. This study suggests that banks’ directors and employees should behave in a social manner to support relationship with customers. This study also suggests facilitating knowledge from different resources in innovative ways, through encouraging creative thinking from experiences, using technology in sharing knowledge, focussing on appropriate training to resolve customers' problems and disseminating new knowledge among employees.Originality/valueThis study expands the body of knowledge on KC process in supporting CRM from an emerging country perspective. This study validates the influence of KC on CRM in the Palestinian banking sector. This sheds light on the integration of these two concepts.

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Building a Knowledge-Intensive Medical Device Industry: The Effect of Knowledge Creation in R&D Project Performance

Cited by 5 publications

References 54 publications

Knowledge Creation for Digital Innovation in Malaysia: Practitioners’ Standpoint

Knowledge Creation for Digital Innovation in Malaysia: Practitioners’ Standpoint

TEACHERS’ PERCEPTION ABOUT ORGANIZATIONAL POLITICS & ITS RELATIONSHIP WITH TEACHERS’ PERFORMANCE: THE APPLICABILITY OF MOA MODEL

The influence of knowledge creation process on customer relations management: evidence from Palestinian commercial banks

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