Building a new culture for quality management in the era of the Fourth Industrial Revolution

Park, Sung Hyun; Shin, Wan Seon; Park, Young Hyun; Lee, Youngjo

doi:10.1080/14783363.2017.1310703

Cited by 106 publications

(73 citation statements)

References 1 publication

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“…The popularisation of the Internet led the way to the further integration among systems through the supply chain. Finally, the 4th IR is characterised by communication among CPSs, which resulted in the IoT; indeed, this 'smartness' can be characterised by the communication and collaboration among autonomous CPSs (Park et al 2017;Porter and Heppelmann 2014). CPSs integrate intelligence-generating technologies, including (i) sensors and/or actuation to either gather data from the environment or to use the data to change the environment, respectively; (ii) computing power for data analysis and iii) optional interfaces to exchange information with the CPS environment (Dawid et al 2017).…”

Section: The Industrial Revolutions and Smart Design Engineeringmentioning

confidence: 99%

“…These tools should also allow for the creation of scenarios that support the balance of these needs. Hyun Park et al (2017) argue that the concept of quality was broadened by the 4th IR due to mass customisation and personalised production. They mention that design, safety and personalised service quality are becoming more important and that intelligent manufacturing, robotisation, and 3D printing are commoditising manufacturing quality.…”

Section: Increased Stakeholder Quantity and Complexitymentioning

confidence: 99%

“…Another aspect to be considered is the concern regarding privacy and data security (Borgia 2014;Porter and Heppelmann 2015). After identifying customers' demands, quick production is perhaps the most important factor that will enable a company to satisfy customers and survive (Hyun Park et al 2017). More broadly, introducing the concept of smart products throughout the manufacturing value chain and reaping the related benefits will improve product quality through the integration of intelligent specifications and just-in-time information handling throughout the value chain (Duffy et al 2016).…”

Section: Increased Stakeholder Quantity and Complexitymentioning

confidence: 99%

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Smart design engineering: a literature review of the impact of the 4th industrial revolution on product design and development

Pessôa

Becker

2020

Res Eng Design

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Industrial revolutions (IRs) are mostly associated with how transformations regarding the operations of an enterprise affect said enterprise's manufacturing systems. However, the impact of these transformations exceeds the production systems themselves; rather, they affect the entire value chain, from the product design and development process (PDDP) through manufacturing and supply-chain management to marketing and disposal. As the new PDDP to a large extent defines the value chain for a company, the challenge lies in ensuring that the designed product will help the company fully benefit from the IRs. By analysing the 4th IR, the authors reveal that few publications shed light on this aspect. Consequently, the purpose of this study is to establish features and properties that will shape the PDDP throughout the 4th IR and into a smart design engineering. To accomplish this, the authors conduct a systematic review of the literature, which provides ten findings. These findings are then analysed by 11 specialists both from academia and the industry, and the findings' relations to the 4th IR and their impact on the product development process is discussed. By establishing these findings, this paper provides a platform for the understanding of what could potentially shape smart design engineering and its design-related activities.

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Section: The Industrial Revolutions and Smart Design Engineeringmentioning

confidence: 99%

Section: Increased Stakeholder Quantity and Complexitymentioning

confidence: 99%

Section: Increased Stakeholder Quantity and Complexitymentioning

confidence: 99%

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Smart design engineering: a literature review of the impact of the 4th industrial revolution on product design and development

Pessôa

Becker

2020

Res Eng Design

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“…We now live in a world in which billions of people can be connected to each other through mobile devices with unlimited access to knowledge with the help of emerging technologies such as artificial intelligence (AI), Big Data, robotics, IoT, cloud computing and more. The 4th IR is really changing all aspects of human life including the culture of Quality Management in industry as mentioned in Park et al (2017).…”

Section: The 4th Industrial Revolution and Its Impact On Quality Manamentioning

confidence: 99%

New Paradigm of Lean Six Sigma in the 4th Industrial Revolution Era

Park

Dhalgaard-Park²,

Kim

2020

QIP Journal

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Purpose: In early 2000s Six Sigma and Lean were combined into Lean Six Sigma (LSS), which has been one of the major strategic quality initiatives all over the world. Now, we are in the era of the 4th Industrial Revolution (IR), which changes almost everything including LSS and quality management (QM) in the companies. We need new paradigm of LSS to boost LSS activities in this 4th IR era. In this paper, the typical characteristics of the 4th IR are investigated, and desirable new paradigm of LSS is presented.Methodology/Approach: The changing characteristics of production strategy, quality goal and quality strategy with regard to QM in the 4th IR are discussed and presented. Then the new and emerging paradigm of LSS in this 4th IR era is discussed in detail. Also 9 success factors for this new paradigm of LSS are shown for practitioners in the industry.Findings: The direction of the new paradigm of LSS will be ‘simple, speedy and smart’, which may be called ‘3S paradigm’. Simple open procedures and simple statistical modelling tools will be mainly used. Speedy on-site improvement based on Open Data, Big Data and artificial intelligence (AI) will be favoured. Also smart mass customized ‘Smart Factory’ method will be emphasized.Research Limitation/implication: Since we are in the beginning stage of the 4th IR, there are not many research papers which study the impact of this revolution to LSS and QM, which is the major research limitation.Originality/Value of paper: This paper suggests some new and emerging paradigm of LSS, which could be of high value.

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“…2. Autonomous production means that the machines can collaborate and solve production problems without human intervention (Porter & Heppelmann 2014;Park et al 2017). The integration through the supply chain and the resulting better data accuracy and traceability is a powerful support to that (Eigner et al 2014;Gerhard 2017).…”

Section: Features Analysis Against 4th Ir Trends and Technologiesmentioning

confidence: 99%

Smart design engineering: leveraging product design and development to exploit the benefits from the 4th industrial revolution

Pessôa

2020

Des. Sci.

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The 4th industrial revolution (IR) requires new products and business models adjusted to the rapidly changing market conditions, which calls for evolutions in design engineering. In this context, smart design engineering is here defined as a methodology used during the analysis and design of a product or a system, which can be composed by hardware, software and/or services, and that explicitly considers exploiting the technologies and opportunities from the 4th IR. This work contributes to both design theory and practice: (i) it deepens the understanding about the necessary smart design engineering features and shows how these features impact the product design and development process’s (PDDP) key dimensions (procedures, people and tools); (ii) it maps the features’ impact on PDDP’s phases, thus providing practical direction for process improvement. To accomplish these results, a survey was performed on the initial features presented in the literature, which helped to identify new features and to confirm their relation to the 4th IR and their impact on the PDDP. These features were then analyzed against the 4th IR environment perspectives and core technologies, which led to understanding how they can be used to improve the PDDP.

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Building a new culture for quality management in the era of the Fourth Industrial Revolution

Cited by 106 publications

References 1 publication

Smart design engineering: a literature review of the impact of the 4th industrial revolution on product design and development

Smart design engineering: a literature review of the impact of the 4th industrial revolution on product design and development

New Paradigm of Lean Six Sigma in the 4th Industrial Revolution Era

Smart design engineering: leveraging product design and development to exploit the benefits from the 4th industrial revolution

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