Building Administrative Capacity: Lessons Learned From China

Tsao, King K.

doi:10.1111/j.1540-6210.2009.02055.x

Cited by 8 publications

(3 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…China, the world's largest nation-state with an authoritarian regime, has been paying growing attention to citizen satisfaction since the economic liberalization reform of Deng Xiaoping (Gao, 2012). This trend has intensified with the ''service-oriented'' government reform in China since 2003 (Tsao, 2009;Wang, 2009). Chinese local governments have started to use results from citizen satisfaction surveys to improve service delivery (Gao, 2012).…”

Section: Introductionmentioning

confidence: 99%

Bureaucratic contacts and their impact on citizen satisfaction with local government agencies: The influence of expectation

Feng

Jun

Wang

2019

Public Policy and Administration

View full text Add to dashboard Cite

This study investigates key aspects of administrative process in citizen contacts with local government agencies and their impact on citizen satisfaction with those agencies in an institutional context of limited accountability and channels for obtaining information of public service outcomes and performance. Using survey data collected in a Chinese city district, we examine the effect of administrative processes—the quality and results of citizens’ bureaucratic contacts—on their satisfaction with local police departments and the role of citizens’ expectation in this relationship. The findings indicate that both quality and results of bureaucratic contacts are significantly related to citizen satisfaction. Additionally, the relationships of citizen satisfaction and bureaucratic contacts are moderated by citizens’ expectation on the performance of local government agencies. The results suggest that using proper communication strategies, which help shape citizen expectation, and improving citizens’ experiences in the administrative processes are important practices that could increase citizen satisfaction.

show abstract

Section: Introductionmentioning

confidence: 99%

Bureaucratic contacts and their impact on citizen satisfaction with local government agencies: The influence of expectation

Feng

Jun

Wang

2019

Public Policy and Administration

View full text Add to dashboard Cite

show abstract

“…Administrative capacity has been explored in an international context in the past few years (Chalmers, 2014), with examples in China (Tsao, 2009), Arab states (Jreisat, 2012), Romania (Bosie &Puicã, 2011) andSlovenia (Prebilic &Baclija, 2013;Rozen, 2013), and even public procurement at the United Nations (Hasselbalch, Costa, & Blecken, 2014). However, the complexity and extent of the systems under question limit the direct application of some of the concepts from international examples.…”

Section: Proposed Local Programmatic Organizational Capacity Frameworkmentioning

confidence: 99%

A Local Programmatic Approach to Organizational Capacity: Summer Meals for Children, Federal Policy Failure, and a Threat to the Enterprise of Public Administration

Berner,

Vazquez,

Mcdougall

2019

Public Administration Quarterly

View full text Add to dashboard Cite

Current proposals to devolve federal programs to states suggest local partners will continue to play a significant role in federal program delivery. Can they meet the challenge? We explore the general applicability of prior capacity research to current ground-level implementors of federal social policy—local governments, school districts, and non-profits. To do so, we bring together organizational theory, concepts of capacity, and implementation science to propose a new framework for understanding organizational capacity at the local level. We ask which types of capacity are important to program implementation, and seek to identify the ‘tipping’ point at which local organizations chose to forgo or are unable to ensure program delivery. Interviews with dozens of local partners for a struggling federal food assistance program suggest that a lack of capacity at the local level, especially financial, can threaten program implementation success to the point where local partners chose to no longer offer services. When programs fail due to program design, the enterprise of public administration is brought into question.

show abstract

“…For example, in a recent prescriptive article on the age of globalisation, Farazmand (2009) emphasised capacitybuilding as critical to growth and development in the world. Policy studies in Africa (Mead 1996), Eastern Europe (Staronova 2010), Asia (Tsao 2009) and cross-nationally (Kettl 1997) feature capacity or capacity-building as the most important issue in comparative bureaucracy. Moreover, studies of state and local policy, even in developed nations such as the US, critique the ability of those governments to implement legislated policies (cf Reeves 1982).…”

Section: State Capacity In Public Policy Researchmentioning

confidence: 99%

Income taxation and the validity of state capacity indicators

Rogers

Weller

2013

J. Pub. Pol.

View full text Add to dashboard Cite

: State capacity is a key concept for research in public policy and political science. Despite its importance, there is no broadly accepted measure of state capacity in the existing literature, and frequently used measures of capacity have not been examined for their validity. We begin with an explicit definition of state capacity -the state's ability to implement public policy -and connect this definition to a measurable outcome of state capacity -the state's taxation of income. We show that this measure, income taxes as a percentage of total tax revenue, is a useful indicator of state capacity and meets higher standards of measurement validity than other tax-based indicators. We also compare our measure to the most common existing indicators of state capacity to show that income taxation is a better theoretical and statistical measure of states' effectiveness in policy implementation.

show abstract

Building Administrative Capacity: Lessons Learned From China

Cited by 8 publications

References 2 publications

Bureaucratic contacts and their impact on citizen satisfaction with local government agencies: The influence of expectation

Bureaucratic contacts and their impact on citizen satisfaction with local government agencies: The influence of expectation

A Local Programmatic Approach to Organizational Capacity: Summer Meals for Children, Federal Policy Failure, and a Threat to the Enterprise of Public Administration

Income taxation and the validity of state capacity indicators

Contact Info

Product

Resources

About