Building Commitment in Malaysian Public Service: Some Conceptual Issues and Considerations

Zin, Razali Mat

doi:10.1177/0019556119940206

Cited by 2 publications

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“…Second, the claim that Charters empower the citizens has been challenged given that many of the ordinary people, especially the poor, are unlikely to gain much from the Charter. Third, instead of enhancing accountability the Charter is likely to widen the gap between the government and the citizens (Zin, 1994). Such apprehension is based on the fact that the provision of user charges in most public services diminishes the power and opportunity of low‐income households who cannot become the clients and therefore hold the public agency accountable.…”

Section: Public Management Reform In Malaysia: Performance and Pitfallsmentioning

confidence: 99%

Public management reform in Malaysia

Siddiquee

2006

International Journal of Public Sector Management

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PurposeThe present paper seeks to examine the recent changes in public management in Malaysia in relation to new public management and assess their impacts on administrative performance and service delivery.Design/methodology/approachThe scope of the paper is limited to the period of 1981 till the present date. The paper is mainly based on secondary sources of information, and it uses a combination of descriptive and analytical methods.FindingsThe paper shows that although reforms are steps in the right direction, their impacts so far have been modest. Despite reforms and a few improvements they have made in service provisions, the public bureaucracy in Malaysia continues to suffer from inefficiency, corruption and a host of other problems.Originality/valueThe paper shows the gap between rhetoric and reality of public management reforms in Malaysia. It is expected to be of great value to all those interested in public management – be they in academia or in policy circles.

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Section: Public Management Reform In Malaysia: Performance and Pitfallsmentioning

confidence: 99%

Public management reform in Malaysia

Siddiquee

2006

International Journal of Public Sector Management

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“…Therefore, instead of enhancing accountability the Charter is likely to widen the gap between the government and the citizens. 58 Such apprehension is based on the fact that the provision of user charges in most public services diminishes the power and opportunity of low-income households who cannot become the clients, and therefore, hold the public agency accountable. Thus, public accountability under the Client's Charter has become a fragmented and class-biased accountability.…”

Section: Reforms and Results: Some Areas Of Critical Concernmentioning

confidence: 99%

Administrative reform in Malaysia: Recent trends and developments

Siddiquee

2002

Asian Journal of Political Science

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During the past two decades, the public bureaucracy in Malaysia has undergone substantial reforms. Broadly aimed at excellence in the public service, these recent reforms are in many respects similar to those introduced in other countries under the new paradigm of "managerialism". This article analyses the present trends of reforms in Malaysia and comments on some concerns and emerging issues. It shows that while these reforms have generally improved the delivery of public services, public administration in Malaysia continues to suffer from such problems as a weak system of accountability, growing incidence of corruption and mismanagement, absence of decentralisation and community participation, and non-enforcement of rules and regulations.

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Building Commitment in Malaysian Public Service: Some Conceptual Issues and Considerations

Cited by 2 publications

References 0 publications

Public management reform in Malaysia

Public management reform in Malaysia

Administrative reform in Malaysia: Recent trends and developments

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