“…Linking the use of information sources to dynamic capabilities Competitive intelligence concerns the systematic collection of information about the external business ecosystem that could affect the firm's decisions, including information about customers, suppliers, competitors, products, and regulations (Kars-Unluoglu & Kevill, 2021). There are two main types of information resources: (a) traditional competitive intelligence is information derived from human sources (Oakley, 2019), primarily employees, especially salespeople (Wright & Calof, 2006) but also managers (Peng, Lockett, Liu, & Qi, 2022;Vézina, Selma, & Malo, 2019). Until the digital revolution of the mid-to-late 20th century, human information sources were the primary source of intelligence (Oakley, 2019); (b) publicly available information which nowadays comes mainly from the web (Naghshineh, 2008;Tropotei, 2019).…”