1990
DOI: 10.1007/bf00120700
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Building electronic communities: success and failure in computer networking

Abstract: This paper is about networking failures as well as networking successes. A research strategy for comparing educational activities conducted across electronic networks was employed to examine the critical features of successes as well as failures in designing electronic communities. The analysis provides a set of guidelines for those who plan to use telecommunications as a tool for creating global communities.

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Cited by 92 publications
(53 citation statements)
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“…For example, if support and advice was solicited in the seminar course, any one of our participants may not have felt it necessary to log-in and pose the same question to the members of the online community. Accordingly, one of the contributing factors to the success of online discussions is that membership be comprised of competent individuals with a shared work interest who find it difficult to meet face-to-face (Riel & Levin, 1990). Discussions of the effect of such face-to-face interactions in the research literature, however, do no present a consistent picture.…”
Section: Limits Of This Studymentioning
confidence: 99%
“…For example, if support and advice was solicited in the seminar course, any one of our participants may not have felt it necessary to log-in and pose the same question to the members of the online community. Accordingly, one of the contributing factors to the success of online discussions is that membership be comprised of competent individuals with a shared work interest who find it difficult to meet face-to-face (Riel & Levin, 1990). Discussions of the effect of such face-to-face interactions in the research literature, however, do no present a consistent picture.…”
Section: Limits Of This Studymentioning
confidence: 99%
“…The wave of writing based on early experiments with 'computer-mediated communication' (CMC) in the late 1980s is also worth consulting for some foundational ideas (see e.g. Mason & Kaye, 1989;Riel & Levin, 1990;Kaye, 1992). See also early writing on network technologies for collaboration in business such as Schrage (1990).…”
Section: Notesmentioning
confidence: 99%
“…Again, anthropologists, ethnographers, and, to some extent, advocates study this question, as do media researchers. Many studies on email, for instance, study the outcomes as the tool has become more and more a part of organizational culture, even if the researchers themselves were not involved in the development of the software or the decision to use it in an organization (Perin, 1991;Reil & Levin, 1990). Participating in the community support (discussed above) almost always yields information on adoption and institutional change, although these may be studied separately (Orlikowski, 1992).…”
Section: Understanding Technology's Consequencesmentioning
confidence: 99%