Building legitimacy and trust between a mining company and a community to earn social license to operate: A <scp>Peruvian</scp> case study

Sáenz, Cesar

doi:10.1002/csr.1679

Cited by 68 publications

(11 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…A lo largo de la literatura se ha observado que las dimensiones de legitimidad más estudiadas ha sido la pragmática, cognitiva y moral. Por ejemplo, Saenz (2019) indica que entre los factores para que una empresa minera obtenga licencia social para operar están estas tres dimensiones. Sin embargo, en nuestro análisis las dimensiones de legitimidad organizativa más importantes son la regulativa, cognitiva y moral.…”

Section: Discussionunclassified

Dimensiones de la legitimidad organizativa en función del género y el estatus de los consumidores

Gordo-Molina

Diéz‐Martín

2021

esicm

View full text Add to dashboard Cite

Objetivo: El objetivo de este trabajo es conocer qué criterios son más importantes para evaluar la legitimidad de las organizaciones en función del género y el estatus. Metodología: Se realizó un cuestionario online dirigido a residentes en España mayores de 18 años. El cuestionario era anónimo y se obtuvieron 408 respuestas que forman la muestra. Se analizaron los datos obtenidos mediante el método estadístico ANOVA. Resultados: Los criterios más relevantes para evaluar la legitimidad son los regulativos, cognitivos y morales. Se observan diferencias en los tipos de legitimidad entre géneros y estatus. Las mujeres otorgan una mayor importancia a la legitimidad moral, emocional y gerencial frente a los hombres. Las personas con estatus medio otorgan más importancia a la legitimidad técnica. Limitaciones: Se analizaron las percepciones de los clientes, sin tener en cuenta otros grupos de interés como son los equipos directivos y los trabajadores de las empresas. Implicaciones prácticas: Los resultados de este trabajo permiten a los empresarios y equipos directivos conocer qué tipo de legitimidad deben lograr para conseguir una mayor aceptación de sus clientes. Para los académicos, esta investigación aporta evidencias sobre la configuración de los criterios de legitimidad cuando se evalúa la legitimidad de las organizaciones por parte de los consumidores.

show abstract

Section: Discussionunclassified

Dimensiones de la legitimidad organizativa en función del género y el estatus de los consumidores

Gordo-Molina

Diéz‐Martín

2021

esicm

View full text Add to dashboard Cite

show abstract

“…Trust does not need to be explicitly represented. In many situations it is considered an implicit concept that can replace formal contracts (Saenz, 2019;Zucker, 1986). With the presence of trust, meeting the level of service becomes expected and taken for granted.…”

Section: Trustmentioning

confidence: 99%

Trust in the Ride Hailing Service of the Sharing Economy

Najjar

Dahabiyeh

2021

Journal of Organizational and End User Computing

View full text Add to dashboard Cite

This paper examines the factors that influence customers’ trust in the ride hailing service (RHS). RHS faces legal, social, and safety concerns making trust critical in using RHS. Drawing on legitimacy and uncertainty reduction theories, we propose a theoretical framework of the antecedents of trust. We develop a survey instrument and collect data to empirically test the research model. The results reveal an association between the legitimacy of the service and customers’ trust in the service. Nonetheless, the different types of legitimacy vary in their effect on trust levels. We further show that process transparency positively affects trust in RHS. We discuss our findings and offer valuable theoretical and practical implications to the growing literature on trust in the sharing economy.

show abstract

“…SLO was originally proposed by the United Nations as a way to ensure that (predominantly) extractive industries obtain ‘free, prior, and informed consent' from local indigenous people, thus recognising their prior rights to their lands and resources. The term emerged in the mid‐1990s in the mining industry as a response to social risk and is related to the concept of social legitimacy (Saenz, ).…”

Section: Literature Reviewmentioning

confidence: 99%

The impact of changes in stakeholder salience on corporate social responsibility activities in Russian energy firms: A contribution to the divergence/convergence debate

Benyaminova

Mathews

Langley

et al. 2019

Corp Soc Responsibility Env

View full text Add to dashboard Cite

This empirical paper examines the drivers underpinning changes to socially responsible behaviours in the Russian energy sector. Responding to recent requests to contextualise corporate social responsibility (CSR) research, we focus on the changing set of stakeholders and developments in their saliency as reflected in corporations' CSR activities. Based on interviews with more than 30 industry professionals, our findings suggest that Russian energy companies' CSR is strongly stakeholder-driven, and organisations adapt their activities according to their dependence on the resources that these salient stakeholders possess.We challenge the proposition that CSR in Russia arises from purely endogenous, historical, paternalism, or neo-paternalism. We identify stakeholders that now shape CSR in the Russian energy sector, both endogenous (institutional and contextual forces relevant to the national business system) and exogenous (relating to the organisational field of the energy industry-international by nature). We thereby contribute to the convergence/divergence debate within CSR theory by demonstrating that both national business systems and the organisational field must be taken into account when analysing the forces that shape CSR strategies in any one country.

show abstract

Building legitimacy and trust between a mining company and a community to earn social license to operate: A Peruvian case study

Cited by 68 publications

References 27 publications

Dimensiones de la legitimidad organizativa en función del género y el estatus de los consumidores

Dimensiones de la legitimidad organizativa en función del género y el estatus de los consumidores

Trust in the Ride Hailing Service of the Sharing Economy

The impact of changes in stakeholder salience on corporate social responsibility activities in Russian energy firms: A contribution to the divergence/convergence debate

Contact Info

Product

Resources

About