“…For example, listening impacts uncertainty reduction and information management via comprehension and retention of a speaker's message (Janusik, 2007). Additionally, effective listeners generally project more positive impressions than ineffective listeners (e.g., Drollinger, Comer, & Warrington, 2006;Haas & Arnold, 1995) and are perceived to be more trustworthy (Ramsey & Sohi, 1997), friendly (Bodie et al, 2012), understanding (Cahn & Frey, 1989), and socially attractive (Weger, Bell, & Emmett, 2010;Young & Cates, 2010).…”