Building trust in American hospital-community development projects: a scoping review

Abstract

Although it has become increasingly common for hospitals to engage in development projects aimed at improving the social determinants of health in surrounding communities, scholarly literature examining the establishment of trust between hospitals and communities is sparse. Because of an extensive and complex history of abuse suffered by marginalized populations at the hands of medical institutions, trust building is critical to the pursuit of equitable health outcomes in these communities. A scoping review was conducted to assess the current base of knowledge for building trust between hospital systems and community members. The review identified only 13 relevant articles addressing this topic, centered on six key themes: with whom to form partnerships; how to form partnerships; conceptualizing and defining trust; questions about investment and hiring; effective communication with communities; and, understanding communities.

Community-based organizations’ perspectives on piloting health and social care integration in North Carolina

“…Participants in our study felt that their expertise in the community was a significant asset that they brought to a health and social care integration program. This finding is consistent with other studies on CBO expertise in health and social care programs [ 14 , 15 , 23 ]. CBO expertise in these studies includes: community mobilization, [ 23 ] resource identification, [ 14 , 15 ] social support, [ 14 ] and resource and community navigation [ 14 ].…”

“…This finding is consistent with other studies on CBO expertise in health and social care programs [ 14 , 15 , 23 ]. CBO expertise in these studies includes: community mobilization, [ 23 ] resource identification, [ 14 , 15 ] social support, [ 14 ] and resource and community navigation [ 14 ]. One potential explanation for why CBOs are particularly valuable to health care efforts is that CBOs reach the most marginalized and vulnerable populations and can elevate the role of the community in reducing health disparities [ 13 ].…”

Labeled as “drug-seeking”: nurses use harm reduction philosophy to reflect on mending mutual distrust between healthcare workers and people who use drugs

“…The well-being of our patients necessitates us to support people who require healthcare, pain relief, and support from withdrawal to ensure they can receive the treatment they need. Varied approaches to rebuilding trust between disenfranchised communities and healthcare systems exist, including forming trusting relationships with public health and social service agencies to improve population health, having a clear vision for providing services that address social determinants of health, investing in communities by providing jobs and resources for the community and taking the time to understand the communities you wish to serve ( 49 , 50 ). Additionally, people who use drugs must have a seat at the table when tailoring services for them.…”

Promoting Hospitals’ Reputation through Smart Branding Initiatives. A Quantitative Analysis of the Best Hospitals in the United States

“…Even if most hospitals in the United States decide their investments in marketing based on their financial performance (Harrison et al, 2022), most of them always invest in this area since it allows them to build the brand collectively and improve patientsdoctors relationships (Hathaway et al, 2023). Finally, most American hospitals train their employees on cultural aspects to efficiently represent the brand (Nandyal et al, 2021), which is essential to make the organization's marketing efforts more efficient (McFarland, Shen & Holcombe 2017).…”