Building Trust in Government through Citizen Engagement

Abstract

Group Operations. The authors express their appreciation to the peer reviewers for their helpful advice and insights -Edouard Al-Dahdah and posthumously Steve Knack, whose wisdom and generosity will be remembered. The authors are also grateful to Camilla Lindstrom and Helena Bjuremalm for their very useful comments; Asmeen Khan, Helene Grandvoinnet, Deborah Isser as well as Marco Larizza for their guidance and comments on various drafts; Barbara Rice for editorial support; and Edward Nyarko for administrative support.

Public Trust in Government and Compliance with Policy during COVID-19 Pandemic: Empirical Evidence from Vietnam

“…The concept of trust also varies from culture to culture. Kumagai and Iorio ( 2020 ) attributed the ambiguity of trust to the various approaches by scholars, who used “relational and situational elements and a combination of them.”…”

Determinants of Overall Public Trust in Local Government: Meditation of Government Response to COVID-19 in Indonesian Context

“…Despite these issues, the scales used in the present study for measuring overall public trust on government were clearly robust and assessed using five items, based on the operational definition that residents’ trust is a subjective judgment on a government’s integrity, goodwill and competence, adopted from (Park and Blenkinsopp, 2011) and used by many scholars (Arshad and Khurram, 2020; Beshi and Kaur, 2020). Additionally, in accordance to a World Bank Report (2020), one of the subjective measure of the trust is through perception survey applied by most of the scholars based on confidence, performance and effectiveness of the government actions where the questions are asked regarding trust level of citizens on government (Kumagai and Ilorio, 2020). The reliability of the perceived trust scale was 0.861.…”

Public Trust and State Management of COVID-19 Pandemic in Nigeria

“…In the works of Thanh Vu (2021), Kumagai and Iorio (2020), Beshi and Kaur (2019), Uslaner (2002) and Blind (2007), trust is seen a multidimensional concept that hinged on human contacts, interaction, and relationship with consequences of cooperation, expectations, reliability, sincerity, and goodwill. Scholars from varying degree of discipline have approached the concept differently with convergent arguments of mutual respect, expectations, commitment and reliability (Stern and Coleman, 2015;Smith et al, 2013;Thanh Vu, 2021).…”

“…Public trust is one of the important ingredients upon which the legitimacy and effectiveness of government can be realized and even sustained. Scholars have stated that public trust is crucial for political participation, social cohesion, and galvanizing public support for effective implementation of public policies (Holum, 2022;Kumagai andIorio, 2020 andMarien andHooghe, 2011). For instance, there is a positive relationship between public trust and greater compliance with regulations, and effective policy implementation, especially the national tax system (Widaningrum, 2017).…”

“…Most countries have realized that trust in government is a necessary prerequisite for a representative democracy, citizens support and effective policy implementation (Kumagai and Iorio, 2020;Meng et al, 2019;and van der Meer, 2017). Kumagai and Iorio (2020) asserted that the erosion of trust in government is thought to indicate 'the crisis of democracy' with direct and severe consequences for the quality and ability of representative democracy, its institutions and its actors. This explains why advanced countries of the world such as the United States, the United Kingdom, France, etc.…”