Building trust: media executives’ perceptions of readers’ trust

Kalsnes, Bente; Krumsvik, Arne H.

doi:10.1080/16522354.2019.1640534

Cited by 8 publications

(10 citation statements)

References 29 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…As mentioned earlier, trust and commitment are two essential pillars of the positive approach to family business research, especially in media markets (Schaedel and Clement, 2010; Lis and Horst, 2013). Trust has been used in family media firms from two different perspectives, one which is not considered in our research is a public trust in the media and the contents provided (Kalsnes and Krumsvik, 2019), and the second one is the trust among the managers and family members that we are working on this idea.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…On the other hand, successful family firm development is subject to several factors, such as trust, commitment, closely knit relationships, among which the first two are of paramount importance (Niemel€ a, 2004;Kalsnes and Krumsvik, 2019). Erdem and Atsan (2015) argue that these two would positively affect family firms' sustainability and longevity.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Investigating social capital, trust and commitment in family business: case of media firms

Tajpour

Salamzadeh

et al. 2021

JFBM

View full text Add to dashboard Cite

PurposeThe purpose of this paper is to investigate social capital's effect on family business development in selected family media firms.Design/methodology/approachThe statistical population includes 100 individuals who run a family business in this industry. Eighty individuals are selected as the research sample through the stratified random sampling method. The data are collected using a questionnaire. The authors used structural equation modelling method for data analysis.FindingsThe results indicate that social capital affects the development of family businesses in media firms. According to the results obtained from the structural equation test, the effect of the relational dimension of social capital on trust and the effect of the cognitive and structural dimensions of social capital on trust are supported, while the effect of the relational dimension of social capital on commitment as well as the effect of the cognitive dimension of social capital on trust are not supported.Practical implicationsThis research could help family firms in media industries improve trust and commitment by paying attention to different aspects of social capital. Besides, it shows that even the impact of relational and cognitive social capital, respectively, on commitment and trust, are not supported; these two could affect trust and commitment, respectively.Originality/valueThe paper is among the first studies that investigate family firms in media industries. Besides, the relationships between relational, cognitive and structural aspects of social capital and trust and commitment are rarely studied in the literature as two determinants of family business development.

show abstract

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Investigating social capital, trust and commitment in family business: case of media firms

Tajpour

Salamzadeh

et al. 2021

JFBM

View full text Add to dashboard Cite

show abstract

“…Many recent studies have sought to contribute to solving the challenges posed by the spread of misinformation, 3 and research has begun to inform efforts to build and strengthen trust in the media and journalism (e.g., Fisher et al 2020;Henke et al 2019;Kalsnes and Krumsvik 2019).…”

Section: Conclusion: Trusting But Criticalmentioning

confidence: 99%

The Multidimensionality of Trust: Assessing Finnish Audiences’ Views on the Trustworthiness of Digital News

Horowitz

Ojala

Matikainen

et al. 2021

Global Perspectives

View full text Add to dashboard Cite

Finland provides an interesting case study on trust in the media in the digital era. The country is known to exhibit the greatest levels of trust in the political establishment and the government, as well as the media. In the Finnish “digital welfare state,” the news is an inseparable part of the mechanism, producing a high level of social trust within the welfare state system, and Finland features the highest level of media freedom and literacy in Europe. This multimethod study examines different understandings of trust by studying in what ways Finnish audiences experience trust in news, especially when consuming news on digital platforms, and what factors explain trust in different news sources. Our basic premise is that trust can be understood in three ways: as dispositions of individual actors, as the social organization and the relationship between different social nodes and the system, and as a constantly negotiated property of social relations. We apply this three-dimensional framework in two sets of audience survey research data (2019, 2020) and reflect the findings with a focus group and expert interviews as well as with two similar surveys a decade prior. Our results depict relatively high levels of trust in the media in Finland and surprisingly little change in audiences’ perceptions of trustworthiness compared to the earlier surveys. The most defining characteristic of Finnish audiences is critical trust. Audiences are aware of the impacts of digitization, especially the dangers of social media bubbles and disinformation. They also recognize market-driven imperatives of journalism yet appreciate legacy news media in its different digital forms. Our study indicates that a balance between skepticism and reliance on news outlets can exist in audiences’ perceptions of the trustworthiness of digital news.

show abstract

“…There is a growing body of research on the subject of public trust in news media (Gunther, 1992;Kalsnes and Krumsvik, 2019;Lee, 2010;Park et al, 2020;Tsfati and Ariely, 2014;Williams, 2012;Wise and McLaughlin, 2016). However, the notion of trust is also crucial to any discussion of an emerging genre of fact-checking (Singer, 2020).…”

Section: Building Trustmentioning

confidence: 99%

“…Fact-checkers have recognized that there is growing public distrust towards news media (Kalsnes and Krumsvik, 2019) and have acted on it in a way that aims to restore this broken trust (Amazeen, 2020). The level of transparency has been shown to play an important role in influencing the level of trust that an audience has in the factchecking organizations (Brandtzaeg et al, 2018(Brandtzaeg et al, , p. 1114.…”

Section: Building Trustmentioning

confidence: 99%

An emerging genre of contemporary fact-checking

Juneström¹

2020

View full text Add to dashboard Cite

PurposeBy exploring the social features of contemporary fact-checking this study aims to increase our understanding of fact-checking as a genre and shed light on some of the aspects that underpin the communication that fact-checkers engage in.Design/methodology/approachBy analyzing one snapshot of early COVID-19 coverage by three well-known fact-checkers and another one six months later, this study explores fact-checking as a genre. The material was examined for recurrent characteristics and the findings were categorized into corresponding themes that emerged through an open coding process.FindingsThree aspects were found to underpin a contemporary fact-checking genre. Firstly, the fact-checkers strive to facilitate accessibility. Secondly, the notion of building trust underlies the way fact-checkers promote themselves. Thirdly, fact-checking is underpinned by a pedagogical aspect. While the values and beliefs that are known to characterize traditional news media discourses are predominant in the construction of a fact-checking genre, fact-checkers also draw on conceptions typically found within academia to enact professional practices.Originality/valueContemporary fact-checking is still a fairly unexplored topic of research. This is particularly the case outside the field of journalism and media studies. This study complements earlier research from the perspective of information studies by exploring how fact-checking practices impact the communication and production of news in society.

show abstract

Building trust: media executives’ perceptions of readers’ trust

Cited by 8 publications

References 29 publications

Investigating social capital, trust and commitment in family business: case of media firms

Investigating social capital, trust and commitment in family business: case of media firms

The Multidimensionality of Trust: Assessing Finnish Audiences’ Views on the Trustworthiness of Digital News

An emerging genre of contemporary fact-checking

Contact Info

Product

Resources

About