Building trust through quality of service mediated with satisfaction to acceptors of family planning in the province of South Kalimantan

Misransyah,; Risal, Semuel; Khariry, Mukhlan; Asmawatiy, Cici; Saputra, Riki Welly; Sulandjari, Sri; Elizabeth, Roosganda

doi:10.1016/j.heliyon.2023.e13142

Cited by 3 publications

(2 citation statements)

References 18 publications

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“…According to Islam et al (2021) and Misransyah et al (2023), customer satisfaction (CS) and customer trust (CT) are inextricably linked. CS is influenced by customer perceived value (CPV) (Kim & Tang, 2020), and CPV is influenced by consumers' orientation (Seiler et al, 2013).…”

Section: Halimatussakdiah Suryani and Zuhramentioning

confidence: 99%

The Customer Perceived Orientation Effect on Perceived Value and Customer Satisfaction and Its Influence on Customer Trust

Halimatussakdiah

Suryani

Zuhra

2023

MABIS

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Research aims: The purpose of this research is to examine the impact of customer-perceived orientation (CPO) on customer-perceived value (CPV) and customer satisfaction (CS) and its influence on customer trust (CT) in Islamic banks.Design/Methodology/Approach: The study employed a quantitative research design with a descriptive survey. Data from 270 Islamic bank customers were analyzed using Structural Equation Modeling Analysis of Moment Structure (SEM-AMOS).Research findings: Based on the findings, CPO significantly affected CPV and CS. Furthermore, CS and CPV also had a significant impact on CT.Theoretical contribution/originality: The study strengthens the body of knowledge on customer perceived orientation, perceived value, satisfaction, and trust.Practitioner/Policy implication: The research highlights the significance of the investigated variables and guides policymakers and scholars.Research limitation/Implication: Several limitations could be identified. Firstly, primary data were collected cross-sectionally so that future studies can apply longitudinal research to understand investigated variables better. Secondly, the small sample size of 270 consumers may not be recommended to generalize a vast population. For future research, it is suggested that the proposed model be validated with a larger sample size.

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Section: Halimatussakdiah Suryani and Zuhramentioning

confidence: 99%

The Customer Perceived Orientation Effect on Perceived Value and Customer Satisfaction and Its Influence on Customer Trust

Halimatussakdiah

Suryani

Zuhra

2023

MABIS

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“…Education is a factor influencing the choice of contraception (Jali, 2023). Quality of family planning officers had a positive and significant effect on the satisfaction of family planning acceptors, the variable of service quality of family planning officers had a positive and significant effect on the trust of family planning acceptors, the variable of satisfaction with family planning acceptors had a positive and significant effect on the trust of family planning acceptors, and the variable of service quality of family planning officers (Misransyah et al, 2023).…”

Section: Introductionmentioning

confidence: 99%

Effect of knowledge level on IUD contraceptive use in women of childbearing age

Okvitasari

2024

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Introduction: The use of intrauterine device (IUD) contraception is one effective method for birth control and family planning. Despite this, IUD adoption rates among women of childbearing age are still relatively low. One factor that can affect IUD use is a woman's level of knowledge about this method of contraception. Objective: analyze the effect of knowledge level on IUD contraceptive use in women of childbearing age. Methods: This study used a quantitative research design with a cross sectional approach. The sampling technique uses Total Sampling and the number of respondents is 134 KB acceptors. Data collection using Knowledge questionnaire. Result: The results of the Chi Square statistical test showed a p value (0.001) < α = (0.05) with a confidence level of 95%, indicating that Ho was rejected and Ha was accepted or there was a knowledge relationship with IUD contraceptive use. Conclusion: The level of knowledge about IUDs has a significant effect on a woman's decision to use this method of contraception. Efforts to increase education and information about IUDs are expected to increase IUD use rates and help family planning programs.

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Medical tourism in central Java: Influences of image and promotion

Sukma

2024

Tourism and Hospitality Research

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Medical tourism has emerged as a globally competitive industry, with regions such as Central Java striving to position themselves as leading destinations. This study examines the roles of destination image, promotion, and product quality in influencing customer satisfaction and revisit intentions among medical tourists in Central Java. A quantitative research approach was employed, utilizing structured questionnaires to collect data from 190 respondents. The relationships among the variables were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The analysis revealed that destination image and promotion significantly enhance customer satisfaction, which, in turn, strongly predicts revisit intentions. Notably, product quality exhibited a less direct impact on revisit intentions, suggesting that medical tourists place greater value on holistic experiences that integrate cultural and healthcare attributes. These findings underscore the importance of integrated marketing strategies and service improvements in fostering loyalty within the medical tourism sector. This research contributes to the understanding of medical tourism dynamics by emphasizing the mediating role of customer satisfaction in shaping revisit intentions. It provides practical recommendations for policymakers and practitioners to enhance destination competitiveness through targeted promotional efforts and superior healthcare experiences.

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Building trust through quality of service mediated with satisfaction to acceptors of family planning in the province of South Kalimantan

Cited by 3 publications

References 18 publications

The Customer Perceived Orientation Effect on Perceived Value and Customer Satisfaction and Its Influence on Customer Trust

The Customer Perceived Orientation Effect on Perceived Value and Customer Satisfaction and Its Influence on Customer Trust

Effect of knowledge level on IUD contraceptive use in women of childbearing age

Medical tourism in central Java: Influences of image and promotion

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