Bundling Processes Between Private and Public Organizations

Abstract

Businesses are aching under the burdens entailed by public reporting duties while public administrations are faced with rising cost pressures. Fostered by the diffusion and maturation of information technology, businesses put forth growing demands in regard to the quality, integration and usability of public services. An effective means of meeting these challenges is through the identification and bundling of processes caused by reporting duties. Incorporating corresponding concepts from the business sector, to the authors develop an approach for process bundling tailored to public organizations. The authors demonstrate the approach on waste management reporting duties. This paper provides guidance for practitioners striving to optimize information flows and reduce redundancies within B2G contacts. As a result, both public administrations and businesses benefit from a more straightforward and cost-efficient provision of public services.

Which capabilities matter for successful business process change?

“…Considering these extensive organizational changes, it is not surprising that many reengineering efforts fail to achieve their goals (Trkman, 2010). However, whenever BPR is carried out successfully, dramatic improvements in critical efficiency and effectiveness measures such as cost, quality, service and time can be achieved (Sharafi et al, 2011;Jurisch et al, 2012a). For instance, the reengineering of Mobil Oil Australia resulted in reduced costs and increased customer orientation (Martin and Cheung, 2002).…”