Burnout and Emotional Intelligence: Their Relationship to Work Performance of Tourism Management Graduates

Abstract

This paper aimed to examine the correlation between burnout, emotional quotient and work performance of Tourism Management graduates working in a tourism-related establishment. A descriptive-correlational quantitative research design was used, and data were gathered from N=100 Tourism graduates through random sampling using a structured survey questionnaire adapted to standard instruments to measure burnout, emotional intelligence, and work performance. Spearman's Rho was used to understand the strength of the relationship between variables. The results uncover that the respondent's level of burnout is low while the level of emotional intelligence and work performance are high. The study further reveals that burnout and the emotional intelligence of the respondents are significant and negatively correlated. The results also show a significant relationship between emotional intelligence and work performance. This implies that a high level of emotional intelligence reduces the likelihood of experiencing emotional fatigue and disassociation and has a positive impact on the worker productivity of the respondents.

The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency

“…Therefore, the first hypothesis of this study is as follows: Work-related burnout, considered a consequence of work stress in this study, negatively affects various work-related factors. Specifically, organizational commitment [40], job satisfaction [41], quality of service [42], and work performance [43] are negatively impacted by increasing levels of work-related burnout. In addition to these factors, work-related burnout levels can also negatively impact employees' turnover intentions.…”