Business acumen: a critical concern of modern leadership development

Prince, E. Ted

doi:10.1108/09670730810900811

Cited by 6 publications

(1 citation statement)

References 2 publications

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“…Oštroumnost je karakterna osobina. Pojedinci mogu imati znanje (biti pismen) ali ne moraju da postupaju u skladu sa tim (sa malo oštroumnosti) (Prince, 2008). Potrošači sa digitalnom pismenošću znaju kako da koriste digitalne alate kao što su e-pošta i društveni mediji za rešavanje specifičnih problema.…”

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The influence of logistics value on consumer satisfaction in the context of digital literacy

Kostić¹

2022

Marketing

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The dynamic development of e-commerce is driven by the rapid expansion of Internet access and the increasing use of portable devices, such as smartphones, tablets, etc. Ecommerce dominates the B2C market, where products are ordered by individual customers and sold by a company. One-time purchases are often made, loyalty is relatively low, while customer expectations are constantly growing. The research was conducted with the aim of analyzing the impact of logistical value and the moderating effect of digital literacy on consumer satisfaction in the digital environment in the Republic of Serbia. The paper presents 6 hypotheses. Observing the importance of relations between all constructs, it was found that logistics value with an emphasis on delivery monitoring and convenient place of delivery is important when it comes to customer satisfaction in the digital environment. Moderating the effects of digital literacy on customer satisfaction in the digital environment have not been confirmed. At the very end of the paper, implications for the economy are given, as well as recommendations for further research.

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The influence of logistics value on consumer satisfaction in the context of digital literacy

Kostić¹

2022

Marketing

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Leadership development in selected leading Thai companies

Virakul

McLean

2012

J of Leadership Studies

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This research examined leadership development (LD) and leadership development programs (LDPs) in three selected Thai businesses. The research purpose was to identify and explore the features, leaders' competencies, activities and programs, key elements, and critical issues of LDP in these organizations. A case‐study approach was employed as the research method. The data were collected through company documents, questionnaires, and interviews of managers who were directly responsible for leadership development in their organization. Three levels of LDPs were commonly found among the studied companies: those organized for supervisors, managers, and executives. Leaders' competencies were derived from the companies' vision, mission, and values, business drivers, and top management judgment. Development activities included formal training, development activities, and self‐initiative undertakings. Common key elements of LDPs were support from top management, adherence to human resource development (HRD) and business strategic plans, and emphasis on coaching and mentoring. The critical issues included top management trust in employees' abilities; competence and independence of local internal staff; evaluation of LDP effectiveness; level of engagement by potential company leaders; and costs of building, executing, and evaluating LDP.

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