Business and Information Technology Alignment Measurement - A Recent Literature Review

Abstract

Since technology has been involved in the business context, Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation. Several models and frameworks have been developed for BITA implementation and for measuring their level of success, each one with a different approach to this desired state. The BITA measurement is one of the main decision-making tools in the strategic domain of companies. In general, the classical-internal alignment is the most measured domain and the external environment evolution alignment is the least measured. This literature review aims to characterize and analyze current research on BITA measurement with a comprehensive view of the works published over the last 15 years to identify potential gaps and future areas of research in the field.

An approach to measuring business-IT alignment maturity via DoDAF2.0

“…Various BITA measurement models have sprung up in different forms since then. For example, Muñoz and Avila reviewed the extant BITA measurement models and methods [39]. McAdam explained the performance measurement of BITA through a dynamic capability perspective [40].…”

A Model to Assess Customer Alignment Through Customer Experience Concepts

“…In this section we present main findings and gaps into the state of the art about BITA measurement, published in [4]. Also are presented selected relevant works about BITA focused on the customer experience, what is a key pillar for the develop of the model presented in this article.…”

“…A literature review [4], looking for contributions in BITA measurement at the three beforementioned alignment levels, shown that the wide research work is focused on the measurement of the internal alignment level with great advances and many approaches. This analysis showed as well that there is an absence of measurement models for the alignment with the external environment and future evolutions.…”