“…Though this approach, relevant sources of secondary data including the seminal works of Robert S. Kaplan and David P. Norton (1992, 1993, 1996, 2000, & 2001 and others ' (e.g. Al-Anzi & Alatiqi, 2006;Balanced Scorecard Institute's works, 1998-2009Baldrige National Quality Program, 2003;Barnes, 2007;Brancato, 1995;Cullen, Joyce, Hassall & Broadbent, 2003;Gill & Lashine, 2003;Karathanos & Karathanose, 2005;Kettunen, 2006;Kriemadis, 1997;Niven, 2003;O'Neil & Bensimon, 1999;Ruben, 1999;Stewart & Carpenter-Hubin, 2001;Umashankar & Dutta, 2007;Pineno, 2007;West-Burnham & West-Burnham, 1994;Yek, Penney, & Seow, 2007) have been critically reviewed. In terms of cross-national mix, relevant works have been examined from Africa, Asia, Europe, Middle-East, and USA.…”