Business Intelligence Implementation Success Framework: A Literature Review

doi:10.7176/ejbm/11-6-02

Cited by 4 publications

(3 citation statements)

References 12 publications

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“…Table 1 shows the list of the CSFs identified whilst conducting the SLR. Most of the researchers have simply identified and listed the CSFs during the implementation, without considering if the organization can meet these CSFs as per their resources, budget, or development time available for the BI project [8], [14], [15], [16]. Moreover, none of the papers analyzed in the SLR identified any level of importance of the CSFs or categorized them as per their prioritization.…”

Section: Critical Success Factorsmentioning

confidence: 99%

A Proposed Framework for the Implementation of a Business Intelligence System

Gangiah,

Cadersaib

2023

JTEC

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A lot of focus can be attributed to the rising importance of Business Intelligence Systems (BIS), which have been viewed as a broad category of technologies, applications, and processes for analyzing data to help its users make better decisions. Although Business Intelligence (BI) can help improve a company’s performance, many companies often fail to realize the expected benefits of BI, and these projects are considered failures in themselves. Hence, it is essential to consider Critical Success Factors (CSFs) to obtain a successful implementation. However, very few existing research papers have associated CSFs with the various implementation stages and roles. This research study aims to design a framework that will embed various CSFs for BIS, categorized by the different stages, categories, priorities, and roles involved. Following the evaluation process, the study’s main results show that the proposed framework was beneficial for BI implementation as there was no such framework that interconnects multiple components such as CSFs, implementation stages, categorization of CSFs, prioritization of CSFs and implementation roles.

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Section: Critical Success Factorsmentioning

confidence: 99%

A Proposed Framework for the Implementation of a Business Intelligence System

Gangiah,

Cadersaib

2023

JTEC

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“…There should also be an improvement in attitudes and positive behavioural change (Chukwuma et al, 2022). In cases where there has been challenges, improved communication can assist in overcoming barriers to business success (Alali et a., 2019). Critical to communication is the language used to convey information and thoughts that should aim not to exclude others, especially in multilingual contexts (Roya et al, 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Improved communication as a catalyst for the minibus taxi industry’s changed negative image and increased profits in South Africa: Drivers’ views

Masala

2023

IJRBS

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The South African taxi industry has a negative image that is associated with violence and disrespect for its clients. This has led to it losing many of its clients to other industry players leading to more violence as taxi owners lose profits. The issue of communication as a possible solution to the challenges the taxi industry experiences, from the perspectives of the taxi drivers, has not been explored. Hence, this paper sought to gather the views of drivers on the role of improved communication to bringing about peace and good relations with passengers. A qualitative approach was adopted as a form of data collection in which 12 participants were interviewed in the eThekwini Metropolitan Municipality in South Africa. The participants were selected among the taxi drivers who were asked to share their communication challenges and strategies. The findings revealed that poor communication skills and language can be a barrier to communication between drivers and passengers and between taxi associations. Effective communication strategies can contribute to economic freedom and peace. A further finding from the study is that taxi drivers, acting on their own agency, can tackle communication challenges in the eThekwini taxi industry and contribute to change.

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“…Realtime data and the timelier cycle of production, and as market valuations as well as company performance improvement, have been a result of ERP system adoption. Using the IS success framework in [10], we utilized a quantitative method to demonstrate that ERP system and information quality positively influences user experiences, resulting to increases in the quality of decision making. Saudi SMEs' better performance may be attributed in large part to effective ERP implementation, according to [11].…”

Section: Increased Securitymentioning

confidence: 99%

An Assessment of the Effects of Enterprise Resource Planning Adoption in SMEs

Andersson

2022

JEBI

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Enterprise Resource Planning system (ERP) is a planning application developed essential for the management manufacturing processes on a computer. This paper provides an analysis of the impacts of ERP adoption in SMEs. According to this study, the incorporation of characteristics-related aspects would help to better explain ERP adoption, according to the same line of thinking. The subsections in this paper present a discussion of the factors and components as well as their postulated correlation with ERP adoption. The adoption of ERP in SMEs is critically evaluating using a model, which integrates the TOE (Technology-Organization-Environment) framework and they theory of organization information. The literature part of this paper provides a basis of understand of the determinants of ERP adoption within these enterprises to enhance business performance. From this research, it may be concluded that it is important for businesses to adopt and utilize the ERP system properly in order to improve their performances.

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Business Intelligence Implementation Success Framework: A Literature Review

Cited by 4 publications

References 12 publications

A Proposed Framework for the Implementation of a Business Intelligence System

A Proposed Framework for the Implementation of a Business Intelligence System

Improved communication as a catalyst for the minibus taxi industry’s changed negative image and increased profits in South Africa: Drivers’ views

An Assessment of the Effects of Enterprise Resource Planning Adoption in SMEs

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