Business models among SMTEs: identifying attitudes to environmental costs and their implications for sustainable tourism

Coles, Tim; Warren, Neil Clark; Borden, D. Scott; Dinan, Claire

doi:10.1080/09669582.2016.1221414

Cited by 32 publications

(52 citation statements)

References 60 publications

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“…However, SMTEs reported no previous exposure to findings from previous research efforts aiming to change guest behaviour. This was supported by observation from Coles et al (2016) that many SMTEs avoid engaging guests. While Fassin et al (2011) have identified that smaller firms may not need theory to have a strong grasp of CSR, it would appear there is a need here for more exposure to previous research findings for this particular aspect of CSR--engaging guests in changing their behaviour.…”

Section: Resultsmentioning

confidence: 57%

Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour

Borden¹,

Coles²,

Shaw³

2019

Marketing for Sustainable Tourism

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This paper investigates the impact on the guest experience of initiatives promoting water efficient behaviour in small--/ medium--sized enterprises (SMTEs) offering tourism accommodation. Interviews with 16 SMTE managers revealed businesses were unable to incorporate many initiatives previously examined in the literature due to the small size of their businesses. In the interviews, however, they contributed three new ideas not previously examined in existing sustainable tourism dialogues. A subsequent questionnaire (n=408) was administered to potential guests to better understand their water use behaviour, explore how initiatives might impact their accommodation experience, and to assess guest reactions to social marketing messages. Eight initiatives and five messages were tested. Cluster analysis revealed three distinct water user segments with one cluster showing the greatest promise for targeting to increase return on investment. Guests reported the highest positive impact on their experience from initiatives SMTEs stated were not operationally viable. This may indicate that larger firms have a competitive advantage over SMTEs if applying social marketing to change guest behaviour. However, the study found that two of the new initiatives suggested by SMTE managers as more appropriate to their businesses, would be viable in engaging guests and at acceptably low costs.

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Section: Resultsmentioning

confidence: 57%

Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour

Borden¹,

Coles²,

Shaw³

2019

Marketing for Sustainable Tourism

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“…Recently, Perić et al [6] proposed an innovative business model for sustainable sport tourism, consisting of 27 different elements, grouped within four broader clusters (value proposition, key resources, key processes and value capture). It seems the analytical possibilities of a business model framework have not been recognised by tourism researchers [59]. This applies to sport tourism as well, where a new service research agenda is proposed, to try fill the void that would link the concept of business models to the area of sport tourism management [60].…”

Section: Environment and Safety And Security Within A Business Model mentioning

confidence: 99%

Active event sport tourism experience: the role of the natural environment, safety and security in event business models

Perić¹,

Ðurkin²,

Vitezić³

2018

Int. J. SDP

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The connection between tourism development and the natural environment is more intense in outdoor sport tourism than in many other forms of tourism. Natural settings (space), sport activities undertaken and the motivations of the people who participate in them interact to create sport tourism experiences. Tourist safety and security are also proved to be important elements of a tourist experience and it seems that sport tourists may be more sensitive to safety issues than non-sport tourists. This paper therefore aims to analyse the importance of the natural environment and safety and security issues, as constitute event business model elements, in providing sport tourism experiences. The natural setting is also examined as a motivation to participate in sport tourism travel. On the basis of 464 questionnaires gathered from active participants of 16 small-scale sport events in four different outdoor sports, exploratory factor analysis was conducted on motivational statements and revealed a conceptually clear sevenfactor structure. One of them, titled 'Nature', was the second most important motivational dimension for participants but differences between particular sports were considerable. In terms of business model elements included in the survey, participants gave high importance to all elements related to the natural environment and safety and security. Scenic destination, scenic and interesting course, course safety and event safety were the most important elements of event business models for participants in all four sports. Environmental management and proper implementation of security and crowd control measures were also singled out as important event processes. However, results of ANOVA indicate statistically significant differences between the sports in seven out of nine business model elements. These findings shed some light on the managerial aspects of sport tourism practice, helping managers to better serve sports and tourism needs at a particular event and in the destination.

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“…It has been observed that the tourism studies concerning sustainable business models elaborate more on economic rather than social and environmental sustainability, and the concept of the environmental value proposition is neglected [9,13]. In a literature review by Reinhold et al [8], only a minority (five) of the selected studies contribute to nature tourism [43,44,47,53,54] and merely two out of these studies address sustainability aspects [43,44].This indicates a gap in the literature that is particularly problematic, because nature tourism is often discussed in relation to sustainability [10][11][12], due to its dependence on the natural environment (environmental challenges) and its setting sometimes characterized by vulnerable social contexts such as those of rural and peripheral areas (social challenges) [55].…”

Section: Sustainable Business Models In Tourismmentioning

confidence: 99%

“…It is only recently that some scholars have adopted the business model concept in tourism and the literature is scant in regard to sustainable business models therein [8,9]. This study aims to contribute to such literature focusing on nature tourism, a form of tourism where sustainability-related impacts have concerned several scholars [10][11][12][13].…”

Section: Introductionmentioning

confidence: 99%

Business Models and Sustainability in Nature Tourism: A Systematic Review of the Literature

Sahebalzamani

Bertella

2018

Sustainability

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This study explores the business model literature within nature tourism, focuses on its sustainability-related aspects, and adopts some of the results of the literature review by Reinhold et al. The research questions concern how scholars use and operationalize the business model concept in the context of nature tourism, and to what extent sustainability-related aspects are included and discussed. A literature review was conducted including a total of 18 scientific articles from various disciplines. The findings suggest that scientific literature about business models in nature tourism is very limited, both in relation to the number of articles and their content. With regard to the latter, the business model concept is sometimes adopted without any clear definition, sustainability-related aspects—especially those relative to the environmental dimension—are scarcely discussed, the perspective adopted is usually static, and innovation for sustainability is only marginally included. This indicates a clear gap in the literature and a considerable potential for future studies.

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Business models among SMTEs: identifying attitudes to environmental costs and their implications for sustainable tourism

Cited by 32 publications

References 60 publications

Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour

Social marketing, sustainable tourism, and small/medium size tourism enterprises: challenges and opportunities for changing guest behaviour

Active event sport tourism experience: the role of the natural environment, safety and security in event business models

Business Models and Sustainability in Nature Tourism: A Systematic Review of the Literature

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