Business performance of small tourism enterprises: a comparison among three sub-sectors of the industry

Akbaba, Atilla

doi:10.1080/13032917.2012.662907

Cited by 22 publications

(19 citation statements)

References 56 publications

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“…Compared to a larger company, TSMEs are in a good position to cater to consumers' increasing demand for more personalised services. This is supported by several researchers such as Akbaba (2012) and Sampaio et al (2012) where they indicated that TSMEs have greater flexibility to adapt their services and products to tourists' changing requirements and preferences compared to larger companies. Hence, standardised tourism products are no longer appealing to consumers, and tourists expect providers to tailor products and services to their specific needs and tastes.…”

Section: Literature Reviewmentioning

confidence: 78%

Developing a Framework of Corporate Governance Best Practice for the Malaysian Tourism Small and Medium-Sized Enterprises

Shariff¹,

Abidin²,

Bahar³

2018

GTG

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Section: Literature Reviewmentioning

confidence: 78%

Developing a Framework of Corporate Governance Best Practice for the Malaysian Tourism Small and Medium-Sized Enterprises

Shariff¹,

Abidin²,

Bahar³

2018

GTG

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“…The study examines the restaurant sector, which is mainly composed of independent small and medium-sized enterprises [12].…”

Section: Resultsmentioning

confidence: 99%

Digitalization of Restaurant Business as a Factor of Competitiveness Increase

Pyanikova¹,

Ковалева²,

Galchenko³

et al. 2020

Proceedings of the Russian Conference on Digital Economy and Knowledge Management (RuDEcK 2020)

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Since the emergence and spread of digital technologies, humanity has entered the era of digitalization. The impact of these technologies on socioeconomic phenomena and processes in modern economic systems was so strong that it led to the transformation of the basic model of organization and development of these systems. By continuing to help optimizing economic activity in the restaurant industry, it can become a source of global prosperity if it is adopted and successfully implemented by all countries of the world. The research presented in the article is devoted to the application of digitalization in the field of public catering. The article reviews the ratings of regional catering companies on the American TripAdvisor website. It allows its users to plan their leisure time in any country of the world. The huge popularity of the site in Russia is due to its accessibility to users. This site uses the principle of "user content", that is, information content of media created by consumers. Reviews posted on an online portal (such as TripAdvisor) provide useful information to potential customers. As a result, the consumer can view the menu, make an order, or leave a review about any catering company via remote access. Reviews that are left there can affect consumer attitudes towards a product or service of a particular catering company, and as a result, the rating of the company itself. Most restaurant customers only want to write a review when they have strong positive or negative impressions. These impressions are most likely related to such factors as the quality of food, the level of service, and the price-quality ratio of the product. These indicators are the criteria for evaluating regional catering establishments on the TripAdvisor website. To automate the operation of the enterprise, it is proposed to introduce automation through the introduction of an electronic menu. Digitalization allows identifying and comparing the potential benefits of its implementation in the restaurant business.

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“…In the tourism industry enterprises are heterogenous and offer various services, such as accommodation, restaurants, and different attractions and activities, and some enterprises provide more than one type of service. Comparative advantage may be based on either specialization on provision of a service bundle (Schneider and Bowen 1995) or on a single service, such as attraction services, or food and beverage (Akbaba 2012). As for the size of the enterprise, micro-scale and small-scale entrepreneurship is globally typical in NBT business (e.g., Hall and Boyd 2005).…”

Section: Characteristics Of the Nbt Enterprise And The Entrepreneurmentioning

confidence: 99%

The role of state-owned commercial forests and firm features in nature-based tourism business performance

Kosenius¹,

Juutinen²,

Tyrväinen³

2020

Silva Fenn.

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Nature-based tourism (NBT) is a growing industry within regions rich in natural amenities worldwide. An important feature of NBT business is the dependence on the quality of surrounding environment. This paper addresses the role of the management of commercial forests owned by the state in Finnish Lapland. The paper explores the NBT entrepreneursâ willingness to participate in a proposed new landscape and recreational value trading (LRVT) and elaborates the effect of entrepreneur and enterprise characteristics, such as entrepreneurial attitude, venture size, and a variety of services offered to customers, on the experienced and expected growth of NBT enterprise. The survey data on NBT enterprises were analyzed with ordered and binary logit models. The willingness of enterprises to participate in LRVT depended on the venture size, entrepreneurial attitude, and type of activities offered to customers. The results show that relatively young and small-sized enterprises have faced difficulties in developing their business. Entrepreneurial experience, risk-taking and intention to develop new business associate positively with expected increase in turnover.

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Business performance of small tourism enterprises: a comparison among three sub-sectors of the industry

Cited by 22 publications

References 56 publications

Developing a Framework of Corporate Governance Best Practice for the Malaysian Tourism Small and Medium-Sized Enterprises

Developing a Framework of Corporate Governance Best Practice for the Malaysian Tourism Small and Medium-Sized Enterprises

Digitalization of Restaurant Business as a Factor of Competitiveness Increase

The role of state-owned commercial forests and firm features in nature-based tourism business performance

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