Business process interoperability and collaborative performance measurement

Alfaro, Juan Jose; Rodríguez-Rodríguez, Raúl; Verdecho, María-José; Ortíz, Ángel

doi:10.1080/09511920902866112

Cited by 33 publications

(26 citation statements)

References 30 publications

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“…This allows managers to coordinate, allocate re-sources and motivate personnel toward the broad goal of knowing stakeholders' wants and needs, and how these needs and wants can be effectively and efficiently met (Neely, Adams, & Crowe, 2001;Zmud et al, 1986). The body of literature, some of which are listed below, available on enterprise resource planning (Evgeniou, 2002;Gattiker and Groodhue, 2004;Hitt, Wu, & Shou, 2002), extended enterprise resource planning (Alfaro, Rodriguez-Rodriguez, Verdecho, & Ortiz, 2009), supply chain management (Carter & Roger, 2008;Cho, Ozment, & Sink, 2008;Premkumar, 2000), quality management (Rust, Moorman, & Dickson, 2002;Shredinck, Shutt, & Weiss, 1992;Sousa & Voss, 2002), performance management (Barclay, 1993;Burke & Litwin, 1992;Garengo, Nudurupati, & Bititci, 2007;Palaniswamy & Frank, 2000), work (Checkland, 1981;Oakland & Oakland, 2001;Way, 2002) and knowledge management (Alavi & Leidner, 2001;Turner & Makhija, 2006;Widden-Wulff & Ginman, 2004) has done justice on the conceptualization, theory development and empirical evaluation of conceptual changes in the ways corporate ideologies were conceptualized to shift the ways contemporary organizations meet their competitive. Goll and Zeitz's (1991) position that corporate ideology is "consisting of the beliefs and values about the world that provide the frame of reference for organizational action" (p. 192) and therefore "affects…behaviour at all levels of the organization" (p. 193) can be used to set the tone for the impact of corporate ideology on organizational culture and management strategies.…”

Section: Grounded Theory Literature Review Resultsmentioning

confidence: 99%

Systematic and Grounded Theory Literature Reviews of Software Process Improvement Phenomena: Implications for IS Research

2013

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Over the years, there seems to be little achievement made with regards to effective measurement of software development organizations' capabilities, especially with regards to their effective implementation of Software Process Improvement (SPI) programs. This problem has been ascribed to the limitations which the capability models have in terms of accurately identifying organizational variables which will appropriately serve as capability measures. This study, therefore, argues that variables such as knowledge economy, corporate ideology, organizational design, quality management, and performance management can evolve in IS research as primary measures required to accurately measure software development organizations' capabilities. The methods that were adopted are the grounded theory literature review and the systematic literature review methods. The grounded theory literature review allowed the authors to carry out a rigorous review of the literature on subjects, namely, knowledge economy, organizational sciences, quality management, and performance management, with the aim of pointing out the need for a conceptual shift in SPI research. The systematic literature review was used to descriptively analyze 14 IS based articles published in five hand-picked IS research publication outlets. We found out that there is need for IS based SPI researchers to study knowledge economy, corporate ideology, organizational design, quality manMaterial published as part of this publication, either on-line or in print, is copyrighted by the Informing Science Institute. Permission to make digital or paper copy of part or all of these works for personal or classroom use is granted without fee provided that the copies are not made or distributed for profit or commercial advantage AND that copies 1) bear this notice in full and 2) give the full citation on the first page. It is permissible to abstract these works so long as credit is given. To copy in all other cases or to republish or to post on a server or to redistribute to lists requires specific permission and payment of a fee. Contact Publisher@InformingScience.org to request redistribution permission.Systematic and Grounded Theory Literature Reviews 250 agement and performance management as intertwined variables and not as separate variables as currently being practiced in the field. We also found out that IS based SPI research is multidisciplinary in nature and are mainly carried out as literature reviews and action research. We recommend that IS researchers should endeavour to bring together these variables since they influence one anther in order to be able to carry out more formidable analysis of the issues affecting the measurement of software development organizations' capability and how it affect the implementation of SPI programs. This research contributed theoretically to the IS SPI literature.

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Section: Grounded Theory Literature Review Resultsmentioning

confidence: 99%

Systematic and Grounded Theory Literature Reviews of Software Process Improvement Phenomena: Implications for IS Research

2013

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“…Thus, business process interoperability and collaborative performance measurement might be possible solutions to evaluate departmental and workers' performance (Alfaro et al 2009). Thus, business process interoperability and collaborative performance measurement might be possible solutions to evaluate departmental and workers' performance (Alfaro et al 2009).…”

Section: Suggestionsmentioning

confidence: 99%

Mining business knowledge for developing integrated key performance indicators on an optical mould firm

Liao

Hsiao

2013

International Journal of Computer Integrated Manufacturing

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The supply chain for Taiwanese optical components accounts for 39.7% of the total supply chain of the optical mould industry. However, some critical elements of the optical mould industry are difficult to predict; these include personnel, mechanical equipment, material, environmental and complex management factors. Therefore, these enterprises need flexibility to fine-tune their organisational structure, so that the main functions of various departments operate with the best processes. Beside case firm database, this study collects subjective data by designing a questionnaire with nominal scale question to investigate employees' potential attitude and behaviour in relation to the case firm's key perfomance indicators (KPIs). A total of 250 questionnaires were sent and 220 questionnaires were returned, including 207 effective questionnaires. All data source are designed on a entity relationships (ER) model and constructed on a relational database. In addition, this study applies a data mining approach using association rules, an Apriori algorithm, and cluster analysis to develop the integrated KPIs for a Taiwanese optical mould company. This study investigates the data mining process and considers how the development of the integrated KPIs for this company might serve as a business intelligence example for other firms and industries.

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“…In order to remain competitive, a company must be able to describe and remain reactive to an endogenic or exogenic event. It gives scorecards and key performance indicators (Alfaro et al 2009). BPM represents the business process engineering of the organisation using information technology (Smith et al 2002, Malone et al 2003.…”

Section: Introductionmentioning

confidence: 99%

Towards a pivotal-based approach for business process alignment

Ulmer¹,

Belaud²,

Lann³

2011

International Journal of Computer Integrated Manufacturing

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This article focuses on business process engineering, especially on alignment between business analysis and implementation. Through a business process management approach, different transformations interfere with process models in order to make them executable. To keep the consistency of process model from business model to IT model, we propose a pivotal metamodel-centric methodology. It aims at keeping or giving all requisite structural and semantic data needed to perform such transformations without loss of information. Through this we can ensure the alignment between business and IT. This article describes the concept of pivotal metamodel and proposes a methodology using such an approach. In addition, we present an example and the resulting benefits.

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Business process interoperability and collaborative performance measurement

Cited by 33 publications

References 30 publications

Systematic and Grounded Theory Literature Reviews of Software Process Improvement Phenomena: Implications for IS Research

Systematic and Grounded Theory Literature Reviews of Software Process Improvement Phenomena: Implications for IS Research

Mining business knowledge for developing integrated key performance indicators on an optical mould firm

Towards a pivotal-based approach for business process alignment

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