Business Process Management and Routine Dynamics

Wurm, Bastian; Grisold, Thomas; Mendling, Jan

doi:10.1017/9781108993340.042

Cited by 12 publications

(7 citation statements)

References 47 publications

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“…Put differently, this paper suggests the fusion of BPM methods and RD methodology. In this vein, it addresses scholars that have emphasized the synergetic potential of both streams of research [7,29,46,47].…”

Section: Discussionmentioning

confidence: 99%

“…In Business Process Management the analysis of digital trace data has been a more central focus. As Wurm, Grisold, Mendling and vom Brocke [7] note, this stream of research is closely connected to the emergence and development of software tools that accumulate digital trace data. As a consequence, a variety of methods, such as algorithms [27] or process modelling [28], has been developed that can be used to analyze digital trace data.…”

Section: Discovery In Routine Dynamics and Business Process Management Researchmentioning

confidence: 99%

“…This can be relevant for different questions such as the role of context for routine enactment [42] or routine replication [43,44]. BPM scholars have also emphasized the need of considering context [7,45]. Figure 4 shows the differences between transition probabilities of an old and a new software development team.…”

Section: How To Use Heatmapping To Promote Discovery?mentioning

confidence: 99%

“…Similarly, Business Process Management (BPM) is concerned with the identification, analysis, redesign, implementation, and monitoring of business processes [6]. In this vein, these two research streams have been described as "two islands of process research" [7,8].…”

Section: Introductionmentioning

confidence: 99%

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Analyzing Digital Trace Data to Promote Discovery – The Case of Heatmapping

Mahringer

2022

Business Process Management Workshops

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Business Process Management and Routine Dynamics are two streams of research that both explore process. To this end, Business Process Management has developed a rich array of methods that can be used to analyze digital trace data. Routine Dynamics has put less emphasis on the analysis of digital trace data, but it has advanced a methodological approach that promotes discovery, i.e., the process that actors perform and experience as they develop novel insights. This paper argues that the analysis of digital trace data can promote the process of discovery. It uses heatmapping as a specific example to show how analyzing digital trace data can promote discovery. The paper thus emphasizes a specific way how Business Process Management and Routine Dynamics can fertilize each other.

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Section: Discussionmentioning

confidence: 99%

Section: Discovery In Routine Dynamics and Business Process Management Researchmentioning

confidence: 99%

Section: How To Use Heatmapping To Promote Discovery?mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Analyzing Digital Trace Data to Promote Discovery – The Case of Heatmapping

Mahringer

2022

Business Process Management Workshops

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“…Action is anything that is performed by an actor (human or not) and that links to other actors and actions (Pentland and Haerem, 2015). Unlike tasks, actions do not (necessarily) have associated business goals (Wurm et al, 2021). They essentially serve to connect the actors involved in the process.…”

Section: Business Process Conceptualizationsmentioning

confidence: 99%

Business process conceptualizations and the flexibility-support tradeoff

Antunes

Tate

2022

BPMJ

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PurposeMany organizations struggle to achieve their desired levels of business process flexibility and support. However, these two capabilities conflict with each other and different tradeoffs have to be made. In this paper, the authors analyze different process conceptualizations and discuss their implications. The authors argue that the conceptualizations people adopt to think (conceptualize) about business processes affect the way they model them, which in turn result in different flexibility-support tradeoffs.Design/methodology/approachA set of properties is proposed to compare process conceptualizations: dominant concept, contract, and existential and representational properties. Using these properties, several process conceptualizations are analyzed and integrated in a comparison chart, which highlights different flexibility-support tradeoffs. The storytelling method is adopted to support the analytic process.FindingsThe authors show how different process conceptualizations result in different flexibility-support tradeoffs. The authors suggest that we need to intervene on a set of properties of process conceptualizations to achieve different flexibility-support tradeoffs.Research limitations/implicationsThis research contributes to understanding the relationships between process conceptualizations, process modeling, and the flexibility-support tradeoff. A comparison chart helps organizations analyze their desired levels of flexibility and support using a set of properties.Originality/valueThe extent of covered viewpoints makes this study unique in the process management field. Such effort provides a contribution towards a more multidisciplinary discussion of process models, which integrates different process conceptualizations.

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Advancing Business Process Science via the Co-evolution of Substantive and Methodological Knowledge

Mendling

2022

Lecture Notes in Computer Science

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Business Process Management and Routine Dynamics

Cited by 12 publications

References 47 publications

Analyzing Digital Trace Data to Promote Discovery – The Case of Heatmapping

Analyzing Digital Trace Data to Promote Discovery – The Case of Heatmapping

Business process conceptualizations and the flexibility-support tradeoff

Advancing Business Process Science via the Co-evolution of Substantive and Methodological Knowledge

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