Business process management effectiveness and maturity through lean management practices: the Brazilian federal police experience

Abstract

Purpose This study aims to examine the influence of lean management practices on organizational process effectiveness and maturity. The underlying assumption of this paper is that lean management practices may have a positive relation with the initiation and the adoption of a process management approach and be a first step to process management success. Design/methodology/approach Through a quantitative perspective, a survey was carried out in the Brazilian Federal Police with a valid sample of 991 participants. Data analysis was executed with confirmatory factor analysis and structural equations modeling. Findings Lean management practices have a positive influence on the Brazilian Federal Police process maturity and on process effectiveness. Process maturity has a positive impact on process effectiveness. The results extend the applicability of lean management practices in the public service scenario. The results will decrease the high failure rates in process transformation projects. Research limitations/implications The main limitation of this study is that the researchers could not maintain full control of the research respondents because the data collection was carried out online. Practical implications Considering a scenario of increased pressure to upgrade organizational decisional process in the public sector and to offer better public services, the lean management practices can effectively contribute to the development of strategies and actions that will enhance a more effective public service management reality. Social implications This study may contribute as a source of empirical data for future research in other national public organizations and may assist others to redesigning its strategies and actions to achieve excellence in decision-making, by adopting a more agile quality public service with less costs and waste. Originality/value New measurement and structural models were defined to analyze lean management practices in the public service as the predictors of organizational process maturity and effectiveness. The discussion on lean management practices, as a first step in process approach applicability, enhances a new process-based management perspective.

An exploratory study of the relationships between Lean practices and team performance in higher education

“…This corresponds to a response rate of 16.85% of the total population (this response rate here is the number of responses received divided by total population). Such response rate is similar to those ones observed in the studies of Handfield et al (2015), Salimian et al (2017), Gutierrez-Gutierrez et al (2018), Negrão et al (2020), Tortorella et al (2021) and Klein et al (2023a). With this number of responses, we also met the criteria of 15–20 responses for each item in the questionnaire, as suggested by Hair et al (2014), to perform more sophisticated data analysis procedures.…”

FRAMEWORK LIN4EIA – GERENCIAMENTO DA IMPLANTAÇÃO DO LEAN & I4.0 SOB A ÓTICA DA INTEROPERABILIDADE

“…A filosofia Lean tem tido aplicação vasta nas últimas décadas por diversas instituições da sociedade que vão de indústrias, sejam elas de pequeno, médio e grande porte, passam por instituições de ensino e alcançam até mesmo os órgãos do governo federal. A cultura Lean vem sendo implementada no Brasil em conjunto com outros conceitos e práticas tais como sustentabilidade em instituições de ensino superior (IES) [1], eficácia e maturidade de processos organizacionais [2], e análise de sinergia com as tecnologias da Indústria 4.0 (I4.0) [3]. O Lean Manufacturing (LM) é o principal ambiente de expansão da filosofia e metodologia Lean no Brasil com diversos casos publicados nos últimos anos [4;5;6].…”