Business Process Management in Tourism: The Impact of the Covid-19 Pandemic

Abstract

Tourism is considered to be one of the most profitable and dynamic sectors of the economy. However, the outbreak of the COVID-19 pandemic and the following quarantine restrictions have caused substantial losses and a critical decline in supply and demand in the tourism sector. Furthermore, the mentioned above provokes a further recession in conditions of economic, social and political tension. Therefore, the urgency of solving this scientific problem lies in need to develop a new strategy for qualitative change and improvement of business processes in the tourism industry. Consequently, it will allow intensifying the efforts to restore the tourism sector of Ukraine. The primary purpose of the study is conducting the forecast of the tourism industry development in Ukraine during the pandemic COVID-19. There were two scenarios considered to build the forecast of tourism activity: 1) without the quarantine restrictions; 2) taking into account the quarantine restrictions on movement. The integrated model of moving average autoregression (ARIMA) became a methodological tool of the conducted research. The object of the study was the Ukraine resident’s requests on the traffic routes from January 13, 2020, to May 09, 2020. Eviews 11 SV software has become a tool for the practical implementation of all stages of this study. According to the results of empirical analysis, the recovery of the tourism sector will have a slightly positive trend in case of the quarantine restrictions. Thus, the authors emphasized the need to increase the tourism market competitiveness through the introducing the new proposals, ensuring a high level of hygiene and safety, attracting innovative management methods, active using the modern information technology, etc. The study results are considered to be the basis for further research on building a strategy for tourism recovery in Ukraine.

History of the Development and Current Trends of Cruise Tourism as a Prospective Segment of the Hospitality Industry

“…Проте через розповсюдження вірусу COVID-19 та загрози захворювання ця галузь була вимушена призупинити роботу. Враховуючи важливість круїзного туризму для економіки по всьому світу, вплив призупинення круїзного руху мав далекосяжні наслідки для круїзної спільноти, яка включає порти, пункти призначення, постачальників послуг, туроператорів, туристичних агентств і сотень тисяч малого та середнього бізнесу 17,18 .…”

“…Тому круїзні лайнери, які працюють сьогодні, пропонують одне з найбільш вакцинованих та суворо контрольованих середовищ для мандрівників. 17 На сьогодні власники круїзних компаній розширюють свої можливості і вдаються до різних неординарних рішень, щоб хоч якось утриматись у цьому бізнесі. Декілька епідеміологів поставили під сумнів, чи зможуть круїзні лайнери з їх високою місткістю, близьким розташуванням і вимушеною фізичною близькістю відновитися під час пандемії, чи зможуть вони повернути довіру мандрівників, травмованих від початкових спалахів.…”

Managing Competences of Generation Y and Z in the Opinion of the Employees in the Modern Business Services Sector in Poland in the Post-Pandemic Period

“…This also applies to the labor market, which requires increasingly sophisticated competencies. Remote and hybrid work models and the accelerated digitization of human resources are processes that have been introduced in most organizations around the world as a result of the outbreak of the Coronavirus Disease 2019 (COVID-19) pandemic [1][2][3][4][5][6]. This digital revolution in the workplace was forced by extraordinary circumstances, so its impact was not anticipated beforehand; at the same time, a whole new reality of work was created.…”

Great Resignation—Ethical, Cultural, Relational, and Personal Dimensions of Generation Y and Z Employees’ Engagement

“…The COVID-19 pandemic has influenced the working world on many levels [1][2][3][4][5]. One of the currently observed phenomena caused by the coronavirus pandemic and related restrictions is so-called great resignation.…”