Business process maturity models: A systematic literature review

Tarhan, Ayça; Türetken, Oktay; Reijers, HA Hajo

doi:10.1016/j.infsof.2016.01.010

Cited by 238 publications

(216 citation statements)

References 22 publications

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“…According to Wendler [2], empirical studies predominate in MMs literature. In business process management, the same conclusion was reached by Tarhan et al [47].…”

Section: Phase 1-problem Formulation and Question Identificationsupporting

confidence: 74%

“…Carvalho et al [46] identified 14 MMs for information systems and technologies (IST) management in healthcare. Tarhan et al [47] (2016) sought an overall understanding of the existence, characteristics, and use of MMs in business process management; in a sample of 61 studies, they identify 20 business process MMs. …”

Section: Phase 1-problem Formulation and Question Identificationmentioning

confidence: 99%

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Maturity Models in Supply Chain Sustainability: A Systematic Literature Review

et al. 2017

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Abstract:A systematic literature review of supply chain maturity models with sustainability concerns is presented. The objective is to give insights into methodological issues related to maturity models, namely the research objectives; the research methods used to develop, validate and test them; the scope; and the main characteristics associated with their design. The literature review was performed based on journal articles and conference papers from 2000 to 2015 using the SCOPUS, Emerald Insight, EBSCO and Web of Science databases. Most of the analysed papers have as main objective the development of maturity models and their validation. The case study is the methodology that is most widely used by researchers to develop and validate maturity models. From the sustainability perspective, the scope of the analysed maturity models is the Triple Bottom Line (TBL) and environmental dimension, focusing on a specific process (eco-design and new product development) and without a broad SC perspective. The dominant characteristics associated with the design of the maturity models are the maturity grids and a continuous representation. In addition, results do not allow identifying a trend for a specific number of maturity levels. The comprehensive review, analysis, and synthesis of the maturity model literature represent an important contribution to the organization of this research area, making possible to clarify some confusion that exists about concepts, approaches and components of maturity models in sustainability. Various aspects associated with the maturity models (i.e., research objectives, research methods, scope and characteristics of the design of models) are explored to contribute to the evolution and significance of this multidimensional area.

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“…According to Wendler [2], empirical studies predominate in MMs literature. In business process management, the same conclusion was reached by Tarhan et al [47].…”

Section: Phase 1-problem Formulation and Question Identificationsupporting

confidence: 74%

Section: Phase 1-problem Formulation and Question Identificationmentioning

confidence: 99%

Maturity Models in Supply Chain Sustainability: A Systematic Literature Review

et al. 2017

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“…The fundamental activity of process improvement is prioritization (which process to be improved first) (Burlton, 2010).The maturity level of processes and BPM is often considered as an indicator of improvement. However, the models lack applicability and configurability to practitioners (Röglinger et al, 2012), and most of the maturity models lack validation of empirical evidences (Tarhan et al, 2016). Previous research has introduced a few methods specifically for the purpose of prioritizing process improvement initiatives, for example, the business value scoring method (Bandara et al, 2010), the process performance scoring method (Huxley, 2003) and the value matrix of process and strategy alignment (Burlton, 2010).…”

Section: 2mentioning

confidence: 99%

The prioritization and categorization method (PCM) process evaluation at Ericsson: a case study

Ohlsson

Han

Bouwman

2017

BPMJ

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders (managers, owners, customers) in process assessments. Stakeholders evaluate processes in terms of effectiveness, efficiency and relevance against certain contextual business and industry factors. This collective evaluation serves as a foundation for the management decision-making process regarding process improvement and redesign. Design/methodology/approach -The PCM is examined based on a case study at Ericsson. In total, 55 stakeholders, representing different organizational levels and functions, assessed eight core processes. Follow-up interviews and feedback after the evaluation sessions were collected for triangulation purpose. Findings -The PCM helps Ericsson evaluate its processes within business context and industry environments. The results show that, to realize seamless end-to-end processes in the eight assessed processes, Ericsson has to make a greater effort to improve its process structures, governance and culture for fulfilling the needs of future business. Ericsson Steering Group is satisfied with the insights provided and has decided to train more stakeholders to use PCM.Research limitations/implications -This research is based on a single case within a specific organizational setting. The results may not be necessary generalizable to other business and industry settings. Organizations need to configure PCM in consideration of their own processes and business contingencies to explore and fulfil their process improvement purposes. Originality/value -This paper presents a new context-aware, easy-to-use and holistic method for business process management (BPM), the PCM. The method requires the active engagement of stakeholders, it focusses on developing dynamic BPM capabilities and fully embeds organizational contingencies and contextual factors in the decision-making regarding BPM. This paper contributes a novel method to explorative BPM.

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“…In the first, exploratory phase, the analysis was focused on relatively recent publications undertaking comprehensive reviews on the mentioned domains, aiming at the identification of the main components (topics) of their actual conceptual frameworks. Among these recent publications with a comprehensive coverage of the knowledge for the IMS field, References [12][13][14][15] are mentioned here, and Maturity Models (MMs) [16,17], to which a publication can be added [18], are listed as a common reference for both domains. The examination of the mentioned publications allowed for the structuring of the literature review in the two domains and the formulation of the questions to which this paper should answer.…”

Section: The Review Of the Scientific Literaturementioning

confidence: 99%

Seeing the Immaterial: A New Instrument for Evaluating Integrated Management Systems’ Maturity

et al. 2017

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Integrated management systems (IMSs) can already be considered a proven tool to help companies cope with the challenges associated with staying competitive in the face of dynamic stakeholder requirements. The present paper proposes a new instrument designed to evaluate and communicate the maturity achieved by an integrated management system (IMS) for responding properly to the requirements of its reference standards in a consolidated manner. The approach mainly aims to highlight the level of integration achieved on common requirements of the component standards and to determine the extent to which they work together as a whole. At the same time, it is useful to identify the needs for improvement in the system as a whole or in its sub-systems. The proposed methodology uses the transmutation in the RGB color space (red-green-blue) of the process audits' results achieved under each standard, followed by the analysis of the IMS characteristics, with tools specific to the color space, based on the affinities between the two domains. To sustain the thoroughness of this approach, a case study of an integrated system for an industrial company is presented, analyzing the situation from two different evolution stages of the IMS. The approach is presented as a proof-of-concept, without large scale validation.

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Business process maturity models: A systematic literature review

Cited by 238 publications

References 22 publications

Maturity Models in Supply Chain Sustainability: A Systematic Literature Review

Maturity Models in Supply Chain Sustainability: A Systematic Literature Review

The prioritization and categorization method (PCM) process evaluation at Ericsson: a case study

Seeing the Immaterial: A New Instrument for Evaluating Integrated Management Systems’ Maturity

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