2023
DOI: 10.2298/eka2339083s
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Business process orientation and employee engagement: The mediating role of job autonomy

Aleksandra Stevanovic,
Jelena Eric-Nielsen,
Vesna Stojanovic-Aleksic

Abstract: In this paper, we start with the research question of how business process orientation influences employee engagement with job autonomy as a mediator. We found that process orientation improves job autonomy, which then leads to higher employee engagement. The empirical research study was conducted in the IT (information technology) industry as an example of a digital environment where organisation design is often process oriented. The findings of the study highlight the significance of busine… Show more

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