Business process re-enginering of tourism e-marketplace by engaging government, small medium enterprises and tourists

Dewi, Kadek Cahya; Ayuni, Ni Wayan Dewinta

doi:10.11591/eei.v10i5.3159

Cited by 5 publications

(3 citation statements)

References 26 publications

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“…In line with having sufficient knowledge and practice on managing emergency planning, the integrative pathway of tourism resilience should begin integrating the nature potentials of local wisdom into national level. In further to expanding the international phase, the support of governments and also agencies is initially an early stage to advance the potency into possibilities for future tourism trend platform through digital arrangement (Dewi and Ayuni, 2021). Through tourism-based running business, the organisation from inner path should be assessed in ensuring the transmission of tourism resilience enhancement with gaining digital tool accessibility.…”

Section: Implication and Further Directionmentioning

confidence: 99%

Digital marketplace for tourism resilience in the pandemic age: voices from budget hotel customers

Huda

2022

IJOA

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Purpose This paper aims to examine the initiative of low-price hotels, budget hotels, in Malaysia, to restore the financial sustainability through empowering the digital marketplace strategy in the tourism resilience sector. Giving an open accessibility to customers for achieving their venue with a low price and have a friendly service comes from initiating the digital marketplace arrangement. Design/methodology/approach This study focuses on what is the importance of the digital marketplace strategy for tourism resilience in the pandemic age and how is it important. The data come from qualitative interview from one couple, husband and wife, regarding the budget hotel operation practice in the city of Sri Iskandar, the Perak state of Malaysia. Findings The findings revealed the importance of initiating the strategy of digital marketplace in enabling the customers’ personalised decision towards the tourism destination they prefer based on their needs of low-cost and proper service. There are three main points, namely the importance of digital marketplace for tourism market enhancement, readiness of digital marketplace for tourism market enhancement and continued capacity to strategize digital marketplace for tourism market enhancement. The initiative to commit with applying for the resilience for tourism sustainability in the pandemic age is important to ensure they can take a small advantage continually with the frequent customers’ sustainability. Originality/value This paper is supposed to contribute in developing the resilience practice through advancing the strategy of digital marketplace in raising the tourism sector, budget hotel operators. The main occupation aims to empower resilience for tourism sustainability in the pandemic age, in order to recover the market in online platform.

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Section: Implication and Further Directionmentioning

confidence: 99%

Digital marketplace for tourism resilience in the pandemic age: voices from budget hotel customers

Huda

2022

IJOA

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“…Таким образом, соответствующая система показателей оценки эффективности бизнес-процессов становится существенным фактором поддержания конкурентоспособности компании. Подобная система обеспечит компании возможность своевременно обнаруживать отклонения и использовать механизм реинжиниринга для бизнес-процессов, продемонстрировавших малую эффективность [2].…”

Section: Introductionunclassified

Developing a System for Evaluating the Business Processes’ Effectiveness Based on the SMART Approach

Novichkova,

Platov,

Udalov

2024

Bulletin of Kemerovo State University. Series: Political, Sociological and Economic Sciences

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Aggressive and volatile business environment determines the need to study and use innovative and progressive management paradigms that are able to ensure the competitiveness of enterprises in target markets. The subject of the study is a set of theoretical and applied principles for evaluating the effectiveness of economic entity’s business processes based on a system of certain indicators. The purpose of the study is to develop a methodology for evaluating the effectiveness of enterprise’s business processes based on the SMART approach. The authors present their vision of the groups of indicators that can be used to determine the effectiveness of business processes. The study uses a SMART approach to setting goals, which helps to correctly formulate the desired result and provides an understanding of the direction. The authors propose an approach to evaluating the business processes’ effectiveness based on six criteria: process efficiency, efficiency of providing the necessary resources, product cost, resource productivity, length of one technological cycle, adaptability of the process. Based on the synthesis of concepts such as the balanced scorecard, functional and cost analysis, and key success factors the authors create an original model for evaluating the effectiveness of business processes.

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“…Similarly, consumers and retailers face several sustainable online consumption barriers, such as backward sustainable production technology, similar types of products in offline stores, a lack of information about a product when shopping online, a lack of policy support, a lack of government regulations, a lack of awareness of sustainable consumption, and a reduced level of costumers' consumption [22]. Consequently, e-marketplaces must implement open innovation processes that allow knowledge of the expectations, perceptions, and objectives of stakeholders (suppliers, carriers, logistics providers, users, and the government) [23], either in B2B business models [24], B2C business models [25], or C2C business models [26]. This leads to the design of sustainable business models that benefit e-marketplaces, society, and the environment in a profitable way [27].…”

Section: Introductionmentioning

confidence: 99%

A Bibliometric Analysis and Systematic Review on E-Marketplaces, Open Innovation, and Sustainability

et al. 2022

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In recent years, the rise of e-commerce has prompted the emergence of electronic marketplaces, or e-marketplaces, which act as intermediaries in the buying and selling process, bringing together several vendors to offer a wide range of products and services to customers, generating modalities such as business-to-business (B2B), business-to-consumer (B2C) or consumer-to-consumer (C2C) e-marketplaces. E-marketplaces offer advantages such as access to potential buyers, business and product visibility, the reduction of transaction costs, the comparison of offers and prices among competitors, and the ease of business internationalization. However, the success of e-marketplace business models depends on the sustainability of these platforms, which must involve different stakeholders in order to meet economic, environmental, and social objectives. Therefore, this study presents a bibliometric analysis and systematic review of e-marketplaces, open innovation, and sustainability for the last ten, five, and two years. The analysis includes the number, types, and subject areas of documents published each year, as well as considerations such as the most-cited publications and the leading authors, journals, countries, and institutional affiliations. The analysis also includes a study of the relevant concepts in the publications and their relationships, identifying the predominant topics related to e-marketplaces, open innovation, and sustainability. The results indicate a focus on subject areas such as social sciences, environmental sciences, energy, business, management, and accounting, which is consistent with the economic, environmental, and social dimensions of sustainability. The findings show that e-marketplaces, open innovation, and sustainability are closely related to concepts such as sustainable development, e-commerce, digital marketing, China (the leading country in terms of publications in all periods), logistics, supply chain management, big data, planning, and decision making. Future works should address traffic congestion and environmental impact, new delivery practices in last-mile logistics, and the motives for users’ engagement in e-marketplaces. Likewise, future research can be oriented toward sustainability dimensions and stakeholders’ integration through open innovation and toward the limitations of SMEs in order to access and benefit from digital platforms.

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Business process re-enginering of tourism e-marketplace by engaging government, small medium enterprises and tourists

Cited by 5 publications

References 26 publications

Digital marketplace for tourism resilience in the pandemic age: voices from budget hotel customers

Digital marketplace for tourism resilience in the pandemic age: voices from budget hotel customers

Developing a System for Evaluating the Business Processes’ Effectiveness Based on the SMART Approach

A Bibliometric Analysis and Systematic Review on E-Marketplaces, Open Innovation, and Sustainability

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