Business Process Reengineering on Customer Service and Procurement Units in Clinical Laboratory

Agushinta, R Dewi; Pratama, Anindito Yoga; S, Suryadi Harmanto

doi:10.12928/telkomnika.v13i2.509

Cited by 5 publications

(1 citation statement)

References 5 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The company can choose from those three options, which one is the most suitable solution for the company to solve the issue. It is also important for the company to train its employee properly before implementing this solution (Dewi, Anindito, & Suryadi, 2015). The application of information technology for improvement in the business process needs competent employees to handle the system.…”

Section: Discussionmentioning

confidence: 99%

Business Process Analysis for Transfer Payment Transaction Case Study: An LPG Distributor Company in Bandung

2019

Int. j. bus. adm. stud

View full text Add to dashboard Cite

This research will analyze the business process for transfer payment transactions inside one of the Liquid Petroleum Gas (LPG) distributor companies in Bandung. This research aims to understand the current situation of the business process, give a solution for the business issue faced by the company, and speed up the business process. The analysis in this research was done by using two methodologies, customer value chain analysis and business process simulation. This research used customer value chain analysis to visualize the flow of information regarding the transaction payment from the customer to the company. This research used business process simulation to calculate the processing speed of the current situation to determine that the process is possible to be improved. For the simulation, this research utilized iGrafx software. The research founds that in this LPG distributor company, there is a problem of undetected transfer payment. This business issue creates opportunity loss and bottleneck in the company. This research found that the company's current business process for transfer payment transaction is not efficient enough. Simulation results supported this finding and became the basis for developing some alternative solutions for this business issue. This research proposed three possible solutions based on an information technology system to solve the issue. The targets for alternative solutions are eliminating the undetected transfer payment cases and increasing the company sales number by making the business process more efficient.

show abstract

Section: Discussionmentioning

confidence: 99%

Business Process Analysis for Transfer Payment Transaction Case Study: An LPG Distributor Company in Bandung

2019

Int. j. bus. adm. stud

View full text Add to dashboard Cite

show abstract

Application of Business Process Reengineering as a Process Improvement Tool: A Case Study

Kruger¹

2017

2017 Portland International Conference on Management of Engineering and Technology (PICMET)

View full text Add to dashboard Cite

Analyzing the Effects of Tactical Dependence for Business Process Reengineering and Optimization

Khan

Butt

Mebrahtu

et al. 2020

Designs

View full text Add to dashboard Cite

Implementing business and manufacturing process reengineering is challenging and poses major issues. The dependence issues between process functions during the implementation phase are the main reason for the high failure rate of process reengineering. The incompetence in identifying the dependence makes existing business process reengineering approaches static for modern business and manufacturing process structures. This paper has implemented a new process reengineering approach called the Khan–Hassan–Butt (KHB) methodology that incorporates the process interdependence algorithm to identify the dependence issues. The KHB method is a hybrid process reengineering approach to identify dependence issues before implementing changes; thus significantly reducing the failure rate of implementing business process reengineering. The KHB method has been implemented in a Bangladesh fabric manufacturing facility. The mapping and verification of the process have been completed using the WITNESS Horizon 22.5 simulation package. The case study has investigated the fabric production process and identified the dependence issues between each function and suggested changes to optimize the process. The outcome has shown significant improvement in production output and process efficiency.

show abstract

Business Process Reengineering on Customer Service and Procurement Units in Clinical Laboratory

Abstract: Abstract

Cited by 5 publications

References 5 publications

Business Process Analysis for Transfer Payment Transaction Case Study: An LPG Distributor Company in Bandung

Business Process Analysis for Transfer Payment Transaction Case Study: An LPG Distributor Company in Bandung

Application of Business Process Reengineering as a Process Improvement Tool: A Case Study

Analyzing the Effects of Tactical Dependence for Business Process Reengineering and Optimization

Contact Info

Product

Resources

About