Business Process Reengineering Resources and the Performance of Quoted Brewing Firms in Nigeria

Abstract

The study examined the effect of Business Process Reengineering (BPR) resources on the performance of brewing firms in Nigeria. Following the Kassahun (2012) BPR perspectives, the study grouped BPR resources into financial, human and technological resources. A sample of 746 employees was randomly selected from a population of 3500 from five brewing firms quoted in the Nigerian stock exchange. The Likert-type instrument of five-point scale used for data collection has a Cronbach alpha coefficient of 0.85. The percentage frequency was used to examine the baseline information of BPR variables in brewing firms in Nigeria while OLS regression model analysed the effect of BPR on the performance of brewing firms in Nigeria. The study results showed that financial and technological resources were in adequate usage while human resources were moderate. Also, the performance of brewing firms in Nigeria at present is scored high in the five-point rating. The regression result indicated that BPR resources have 94% significant effect on the performance in brewing firms in Nigeria. Specifically, a positive influence was established such that financial resources (63%) has more influence, followed by human resources (20%) and then technological (19%). This implies that the use of resources is a veritable strategy to enhancing firm performance. Firms that follow the present wave of technological innovations will enhance their competiveness and survival rate. The study therefore concluded that BPR is a veritable tool to enhancing employee satisfaction, team work and cooperation, quality of service delivery as well as attainment of organizational strategic goals in brewing firms in Nigeria. The study however, recommended that firms in the brewing industry and other allied manufacturing firms should employ its resources in an adequately proportionate manner.

The Effect of Business Process Re-Engineering on Organizational Performance: The Mediating Role of Information and Communications Technology

“…In conclusion, organizations that adopt business process re-engineering have a different level of success, and the success of an individual organization depends on the balance between the organizational structure of the organization and the environment. In another study by Akam et al, (2018)that examined the effect of BPR resources on performance of brewing firms in Nigeria where the results of this study showed that financial and technological resources were in proper use while human resources were moderate. Also, the performance of companies currently has a top five-point rating as BPR resources have a significant impact of 94% on corporate performance.…”

Effects of Business Process Reengineering on Organisational Performance in the Food and Beverage Industry in Nigeria

“…Several studies have confirmed the efficacy of business process reengineering in influencing organizational performance in various sectors like educational sector (Herminawaty, 2016), banking sub-sector (Husameddin & Mohammad, 2018); Akam et al, 2018); Orogbu, Onyeizugbe & Onuzulike, 2015); tourist (Naveeda, 2014); and even public sector (Mwaura, 2016).Thus, this study deems it fit to see if the similar results between business process reengineering and organizational performance are found in food and beverage industry in Nigeria. It was further observed that all the studies reviewed failed to include organizational resources (human, physical and financial resources), innovative thinking and process function as proxies for business process reengineering, hence, the need for this study.…”

“…In other words, it emphasizes managing the business process and not necessarily the product per se (Grover, Jeong, Keitinger & Jeng, 2011). Akam, Okeke, Kekeocha and Onuorah (2018) stated that BPR enables organizations to improve productivity and relationships with customers, and reduce time to launch new products and services in terms of cost, quality, customer satisfaction and shareholders' value by identifying and reengineering the important processes of the firm. Zigiaris (2000) posited that BPR is a new practice that replaces ineffective organizational processes.…”

“…To employ the business process reengineering, certain organizational factors such as financial resource, technology, human resource, innovative rethinking, and process function are required. According to Akam et al (2018), the advent of globalization brought about the importance of technological resources to business activities. Mwaura (2016) opined that for organizations to convert inputs into outputs, they have to utilize resources and provide products and services to customers and consequently attain their objectives in an efficient and effective manner.…”

“…All these are aimed to satisfy consumers through smooth operational activities that will lead to competitive advantage. In this sense, a good number of organizations in the food and beverage industry, including the Nestle Nigeria Plc, Cadbury Nigeria Plc among others have adopted business process reengineering as a management tool that can revamp their business process in order to achieve the set objectives (Akam et al 2018). The need to meet up with global standards and business competiveness has kept the firms in the Nigerian food and beverages industry to think of ways and means to level up competition.…”