Business service sourcing: a literature review and agenda for future research

Nordin, Fredrik; Agndal, Henrik

doi:10.1504/ijism.2008.020760

Cited by 26 publications

(28 citation statements)

References 130 publications

(87 reference statements)

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“…A meta-review of existing review articles (Anderson et al, 1989;Johne and Storey, 1998;Croom et al, 2000;Perea y Monsuwé et al, 2004;Edvardsson et al, 2005;Nordin and Agndal, 2008) provided a useful selection.…”

Section: Scope and Coverage Of The Literature Reviewmentioning

confidence: 99%

Solutions offerings: a critical review and reconceptualisation

Nordin

Kowalkowski

2010

Journal of Service Management

Self Cite

234

208

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Purpose -To offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions, and connect their different characteristics.Design/Methodology/Approach -A critical review of the relevant literature, both 28 contributions identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real-world examples.Findings -There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically.Research Limitations/Implications -The sample of subject-specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions.Originality/Value -This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy.

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Section: Scope and Coverage Of The Literature Reviewmentioning

confidence: 99%

Solutions offerings: a critical review and reconceptualisation

Nordin

Kowalkowski

2010

Journal of Service Management

Self Cite

234

208

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“…Nordin, 2008;Nordin and Agndal, 2008;van der Valk et al, 2009;Selviaridis et al, 2011;Selviaridis et al, 2013) have addressed the topic of buying services (typically referred to as services procurement) and in many ways are leading research into this topic. However, we found that the challenge of services procurement is yet to be embraced by other Nordic researchers.…”

Section: Services Procurementmentioning

confidence: 99%

The character and significance of Nordic purchasing and supply management research: A systematic review of the literature

Johnsen

Mikkelsen

Paulraj

2016

Journal of Purchasing and Supply Management

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“…At the same time, a large number of service classifications have been developed since these early works. As Nordin and Agndal (2008) note, the similarities and differences between these classifications have only limitedly been discussed. Without challenging in general the value of service classifications developed recently or in a further past, the question does rise what we actually know about classifying services.…”

Section: The Need To Investigate Service Classificationsmentioning

confidence: 99%

“…One of the areas which would benefit from tool development is the area of service classification (Nordin and Agndal, 2008). Organizations usually classify services with regard to the technical content of the service (e.g., ICT, facilities), the service providers (e.g., professional services providers, logistics service providers) or the stakeholders involved (e.g., finance, IT) (Agndal et al, 2007).…”

Section: Introductionmentioning

confidence: 99%