Business transformation through sustainability based on Industry 4.0

Rocha, Aglaé Baptista Torres da; Oliveira, Karine Borges de; Espuny, Maximilian; Reis, José Salvador da Motta; Oliveira, Otávio José de

doi:10.1016/j.heliyon.2022.e10015

Cited by 32 publications

(16 citation statements)

References 116 publications

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“…IE 4.0 applications have enabled globally operational SMEs to respond to the changing product demands and increasing pressure of customization in complex products and services (Philbin et al, 2022;Paiola et al, 2022; I4.0 technologies in manufacturing SMEs Strange et al, 2022). The advanced applications of IE 4.0 can optimize cost, creates value, ameliorate business sustainability and transform SMEs operations into smart manufacturing (da Rocha et al, 2022;Javaid et al, 2022;Sahoo and Lo, 2022). Aside, digital technologies carry the tremendous potential to develop an innovative environment for SMEs, for example, a cyber-physical system (CPS) can enable SMEs to use digital machines for gathering and communicating information on a real-time basis through IE 4.0 tools and can enhance the life cycle of manufactured products and help SMEs to create added value for themselves (Sassanelli and Terzi, 2022;Mofolasayo et al, 2022;Napoleone et al, 2022;Ruben et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

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Critical challenges of integrating OPEX strategies with I4.0 technologies in manufacturing SMEs: a few pieces of evidence from developing economies

Joshi

Sharma

Bartwal

et al. 2022

TQM

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PurposeThe study proposes to determine the impending challenges to lean integration with Industry 4.0 (I4.0) in manufacturing that aims at achieving desired operational performance. Integrating lean and Industry 4.0 as the two industrial approaches is synergetic in providing operational benefits such as increasing flexibility, improving productivity, reducing cost, reducing delivery time, improving quality and value stream mapping (VSM). There is an urgent need to understand the integrated potential of OPEX strategies like lean manufacturing and also to determine the challenges for manufacturing SMEs and further suggest a strategic roadmap for the future.Design/methodology/approachThe current work has used a combined approach on interpretative structural modeling (ISM) and fuzzy Matrice d'impacts croisés multiplication appliquée á un classment (MICMAC) approach to structure the multiple level analysis for the implementation challenges to integrate OPEX strategies with Industry 4.0.FindingsThe research has found that the indulgence of various implementation issues like lack of standardization, lack of vision and lack of trained support, all are the major challenges that inhibit the integration of OPEX strategies with I4.0 technologies in manufacturing.Research limitations/implicationsThe research has investigated the internal factors acting as a roadblock to lean and Industry 4.0 adoption. Further studies may consider external factors to lean and Industry 4.0 implementation. Also, further research may consider other operational excellence approaches and extend further to relevant sectors.Practical implicationsThis study provides the analysis of barriers that is useful for the managers to take strategic actions for implementing OPEX strategies with I4.0 in smart manufacturing.Originality/valueThe research determines the adoption challenges towards the integrated framework. This is the first study to explore challenges in integrating OPEX strategies with I4.0 technologies in manufacturing SMEs.

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Section: Introductionmentioning

confidence: 99%

“…, 2022). The advanced applications of IE 4.0 can optimize cost, creates value, ameliorate business sustainability and transform SMEs operations into smart manufacturing (da Rocha et al. , 2022; Javaid et al.…”

Section: Introductionmentioning

confidence: 99%

Critical challenges of integrating OPEX strategies with I4.0 technologies in manufacturing SMEs: a few pieces of evidence from developing economies

Joshi

Sharma

Bartwal

et al. 2022

TQM

View full text Add to dashboard Cite

show abstract

“…Customers are concerned about their privacy being violated by strangers while using digital platforms, putting their purchase data and personal information at risk of being stolen (Cobelli and Chiarini, 2020;Hofmann et al, 2019;Immonen et al, 2020;N€ ojd et al, 2020). Therefore, companies have sought to implement Industry 4.0 technologies to reduce the mentioned vulnerabilities, such as Artificial Intelligence to improve the interface between digital service channels and customers, and Blockchain and cybersecurity to enhance privacy and data protection (Chatterjee et al, 2022;Rocha et al, 2022;Soni et al, 2022).…”

Section: Digitalization Of Customer Service In Smesmentioning

confidence: 99%

“…Therefore, companies have sought to implement Industry 4.0 technologies to reduce the mentioned vulnerabilities, such as Artificial Intelligence to improve the interface between digital service channels and customers, and Blockchain and cybersecurity to enhance privacy and data protection (Chatterjee et al. , 2022; Rocha et al. , 2022; Soni et al.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…Thus, 77 documents were identified, and the 30 most cited articles were selected (Appendix 1) as they are the most influential in the field of study (Costa et al, 2022;Oliveira et al, 2019). Previous works, such as Rocha et al (2022) and Nunhes et al (2020), were benchmarks for conducting this research. They have already successfully used these procedures for article selection, collection, and analysis.…”

Section: Introductionmentioning

confidence: 99%

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Digitalization of customer service in small and medium-sized enterprises: drivers for the development and improvement

Costa,

Capelo Neto,

Espuny

et al. 2023

IJEBR

Self Cite

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PurposeSmall and medium-sized enterprises (SMEs) are fundamental to the socioeconomic development of a country or region. They directly contribute to increasing employment generation and improving income distribution. Despite the importance of SMEs, there are still opportunities for developing works that support and guide SMEs to use digital technologies, especially to digitalize their customer service. Therefore, this work aims to propose drivers containing recommendations for developing and improving the digitalization of customer service in SMEs.Design/methodology/approachThis work uses a qualitative approach to systematize the main SMEs' characteristics and identify the boosting elements of the digitalization of customer service in the scientific literature. To this end, the authors conducted a content analysis of the most influential empirical and theoretical articles on the theme published from 2016 to 2021 in the Scopus database.FindingsThis work identified 38 boosting elements of the digitalization of customer service based on the scientific literature. These elements were grouped into six drivers for developing and improving the digitalization of customer service. The drivers contain recommendations that were adapted for SMEs according to their characteristics and based on the experience of the authors of this work.Originality/valueThis work contributes to promoting socioeconomic development, providing important solutions for managers and owners of SMEs to improve their customer service. The proposed drivers support and encourage the use of digital technologies for developing and improving customer service, overcoming the challenges of digitalization in these companies. Thus, SMEs will be able to increase the satisfaction of their customers and improve their competitiveness.

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Application of Latent Dirichlet Allocation Topic Model in Identifying 4IR Research Trends

Masinde

2023

Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Business transformation through sustainability based on Industry 4.0

Cited by 32 publications

References 116 publications

Critical challenges of integrating OPEX strategies with I4.0 technologies in manufacturing SMEs: a few pieces of evidence from developing economies

Critical challenges of integrating OPEX strategies with I4.0 technologies in manufacturing SMEs: a few pieces of evidence from developing economies

Digitalization of customer service in small and medium-sized enterprises: drivers for the development and improvement

Application of Latent Dirichlet Allocation Topic Model in Identifying 4IR Research Trends

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