Buyer–supplier relationship dynamics: a systematic review

Private‐label consumer studies: A review and future research agenda

“…Using the words “private label*” in combination with “retail*,” a search for PL‐related publications was performed on the SCOPUS and EBSCO databases, only focusing on peer‐reviewed research contributions in English language published up to July 2019 (i.e., database interrogation date). The two databases were selected because EBSCO is one of the most complete databases for business studies (Shamsollahi et al., 2020; Zott et al., 2011), and it is often used in the literature reviews (Durach et al., 2015). Many authors recommend SCOPUS due to its vast coverage of peer‐reviewed journals in several research fields (Phulwani et al., 2020).…”

“…Following the selection process proposed by Shamsollahi et al. (2020), the authors screened the full‐text of all papers listed in the “include” (130), “maybe” (3), and “disagree” (24) categories. This additional screening step allowed the authors to retain 145 articles (130 “include,” 3 “maybe,” and 12 “disagree”) focused on consumers and published in 42 different journals (see Table 3).…”

“…Furthermore, to ensure validity, a peer debriefing process was followed (Shamsollahi et al, 2020). Specifically, two independent experts were queried to validate the categorization.…”

The Effects of Competence-Based, Expressive and Collaborative Service Performance on the B2B Service Relationship

“…Customer repurchase intention (or likelihood-to-renew the relationship) is often considered as the eventually positive outcome of the supplier and buyer relationship (Shamsollahi et al, 2020). In this sense, repurchasing intentions refer to the buyer's intent to purchase the same or additional services from the same provider, and thus continue the relationship.…”

“…Perception of past service performance plays a pivotal role in customers' repurchase intentions of B2B services. Previous research has shown that customers are more likely to continue business with a service provider they perceive favorably (Hennig-Thurau et al, 2002;Shamsollahi et al, 2020), and that customers' positive perceptions of the service link to stronger customer repurchasing intentions, either directly (Roy & Butaney, 2014) or through buyer-perceived value (Aitken & Paton, 2016). Hence, a positive customer perception of service performance is vital for the sustainable business of service providers.…”