“…x is the state, when there are k customers in the system (1 ) k m , and , , , i j u v are the number of customers for which the generation time is in the first, second, third and fourth phase, respectively, and s is the phase number of service time. The proposed numbering of the states differs from that introduced in the works [6][7][8] and helps reduce the number of states of the H 4 /H l /1/m closed system. We denote by 0( , , , )…”