Calculating the value of reengineering at Pacific Bell

Housel, Thomas J.; Bell, Arthur H.; Kanevsky, Valery

doi:10.1108/eb054454

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It Capabilities and Reengineering1

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Cited by 8 publications

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“…Pacific Bell developed process value estimation (PVE) methodology to compute the amount of value-added by a given process before and after BPR effort. Pacific Bell management is using the methodology to target "right" process for reengineering and to evaluate the changes that have made and the returns of the reengineering efforts (Housel et al, 1994).…”

Section: It Capabilities and Reengineeringmentioning

confidence: 99%

Information technology and business‐process redesign

Attaran

2003

Business Process Management Journal

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Business-process redesigns (BPR) and information technology (IT) are natural partners, yet this relationship has not been fully exploited. Those organizations that have used IT to reengineer processes have benefited enormously. This article argues that those aspiring to do business process redesign must begin to apply the capabilities of information technology. Process redesign is not always successful and almost always accompanied by pain or at least unpleasant side effects. Many companies have undertaken reengineering efforts only to abandon them with little or no positive result. How can you increase the odds for success? Here are a few lessons from the front.

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Section: It Capabilities and Reengineeringmentioning

confidence: 99%