Call Center Productivity Over 6 Months Following a Standing Desk Intervention

Garrett, Gregory A.; Benden, Mark E.; Mehta, Ranjana K.; Pickens, Adam; Peres, S. Camille; Zhao, Hongwei

doi:10.1080/21577323.2016.1183534

Cited by 35 publications

(31 citation statements)

References 20 publications

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“…In the absence of infrastructure that facilitates performance of work tasks while standing or moving, workers are unlikely to reduce their sitting. SSWs provide a vital opportunity for displacing sitting with standing, with no adverse impact on work task completion [ 54 ].…”

Section: Methodsmentioning

confidence: 99%

The ReSiT study (reducing sitting time): rationale and protocol for an exploratory pilot study of an intervention to reduce sitting time among office workers

Gardner

Dewitt

Smith

et al. 2017

Pilot Feasibility Stud

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BackgroundDesk-based workers engage in long periods of uninterrupted sitting time, which has been associated with morbidity and premature mortality. Previous workplace intervention trials have demonstrated the potential of providing sit-stand workstations, and of administering motivational behaviour change techniques, for reducing sitting time. Yet, few studies have combined these approaches or explored the acceptability of discrete sitting-reduction behaviour change strategies. This paper describes the rationale for a sitting-reduction intervention that combines sit-stand workstations with motivational techniques, and procedures for a pilot study to explore the acceptability of core intervention components among university office workers.MethodsThe intervention is based on a theory and evidence-based analysis of why office workers sit, and how best to reduce sitting time. It seeks to enhance motivation and capability, as well as identify opportunities, required to reduce sitting time. Thirty office workers will participate in the pilot study. They will complete an initial awareness-raising monitoring and feedback task and subsequently receive a sit-stand workstation for a 12-week period. They will also select from a ‘menu’ of behaviour change techniques tailored to self-declared barriers to sitting reduction, effectively co-producing and personally tailoring their intervention. Interviews at 1, 6, and 12 weeks post-intervention will explore intervention acceptability.DiscussionTo our knowledge, this will be the first study to explore direct feedback from office workers on the acceptability of discrete tailored sitting-reduction intervention components that they have received. Participants’ choice of and reflections on intervention techniques will aid identification of strategies suitable for inclusion in the next iteration of the intervention, which will be delivered in a self-administered format to minimise resource burden.Trial registration ISRCTN29395780 (registered 21 November 2016)Electronic supplementary materialThe online version of this article (10.1186/s40814-017-0191-2) contains supplementary material, which is available to authorized users.

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Section: Methodsmentioning

confidence: 99%

The ReSiT study (reducing sitting time): rationale and protocol for an exploratory pilot study of an intervention to reduce sitting time among office workers

Gardner

Dewitt

Smith

et al. 2017

Pilot Feasibility Stud

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show abstract

“…Currently, there are only a few studies that quantify the effects of sit-to-stand transitions and those studies are limited to short-term effects (Karakolis, Barrett, and Callaghan 2016;Schwartz et al 2017). Further, to our knowledge, besides a small number of studies investigating productivity (Garrett et al 2016), no randomised controlled trial determining the medium-term effect of a sit/stand workstation on cognitive parameters exist. However, there are several physiological and cognitive pathways potentially leading to alternations in cognitive performance when using sit/stand workstations for prolonged periods.…”

Section: Introductionmentioning

confidence: 99%

Medium-term effects of a two-desk sit/stand workstation on cognitive performance and workload for healthy people performing sedentary work: a secondary analysis of a randomised controlled trial

et al. 2019

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“…The final article in this issue, by Garrett et al (2016), provided a unique perspective on the business impact of integration of physical and cognitive ergonomics. Standing desks have gained recent attention as a workplace intervention to minimize sedentary behavior and improve physical activity among employees.…”

Section: Integrating Physical and Cognitive Ergonomicsmentioning

confidence: 99%

“…Standing desks have gained recent attention as a workplace intervention to minimize sedentary behavior and improve physical activity among employees. Garrett et al (2016) examined productivity over time between a group of standing desk users and a seated control group in a call center, and reported significant improvements in productivity with standing desk usage. The authors emphasize that sustainability of office (physical) ergonomics solutions relies on whether these interventions consider cognitive impact on work, such as productivity and task interruption challenges.…”

Section: Integrating Physical and Cognitive Ergonomicsmentioning

confidence: 99%

Integrating Physical and Cognitive Ergonomics

Mehta

2016

IIE Transactions on Occupational Ergonomics and Human Factors

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Call Center Productivity Over 6 Months Following a Standing Desk Intervention

Cited by 35 publications

References 20 publications

The ReSiT study (reducing sitting time): rationale and protocol for an exploratory pilot study of an intervention to reduce sitting time among office workers

The ReSiT study (reducing sitting time): rationale and protocol for an exploratory pilot study of an intervention to reduce sitting time among office workers

Medium-term effects of a two-desk sit/stand workstation on cognitive performance and workload for healthy people performing sedentary work: a secondary analysis of a randomised controlled trial

Integrating Physical and Cognitive Ergonomics

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