“…Factors linked to performance expectation, effort expectation, social influence and contextual factors have been investigated as antecedents of telemedicine service acceptance (Cimperman et al , 2016; Hoque and Sorwar, 2017; Harst et al , 2019; Tsai et al , 2019). Factors related to security and confidentiality seem to be important in healthcare and have also influenced patients' intentions toward telemedicine (Saigi-Rubió et al , 2016; Scott Kruse et al , 2018; Harst et al , 2019, Zolait et al , 2019). Another factor that might affect the patient's decision to use telemedicine refers to the complexity of the disease and, consequently, the severity of its symptoms.…”