Can ethical climate and ethical self-efficacy channel ethical leadership into service performance? A multilevel investigation

Yang, Mingjun; Hoang, Giang

doi:10.1016/j.ijhm.2023.103548

Cited by 13 publications

(2 citation statements)

References 103 publications

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“…Mindfulness leaders better understand and care about the needs, hopes, and potential of employees so that they will improve the quality of service that employees provide (Yang et al, 2023). Mindfulness leaders are open to employee ideas and initiatives.…”

Section: Mindfulness Leader With Excellent Servicementioning

confidence: 99%

Excellent Service Based on Human Capital and Leader Mindfulness (Survey of Sharia Hotel Employees in Bandung)

Permana,

Yuniarsih,

Ahman

et al. 2024

Ecombis. Rev. J. Ilm. Eco. and Bussines.

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Human resources have a very important role in providing services, especially those that are interpersonal or require empathy. The hotel industry, which is closely related to service, is the object of this research because there are still many complaints. Service complaints including 3A (attitude, attention, and action) remain a highlight that still needs to be improved. This research aims to analyze how human contribution as company capital with the support of leaders continues to improve service quality. The research uses a quantitative approach, with an explanatory survey method. The population determined was employees of the Syariah Hotel in Bandung using random sampling. The data collection tool is a questionnaire with a Likert scale which is distributed online to Syariah Hotel employees in Bandung. The research results show that human capital contributes positively to leader mindfulness. Human capital contributes positively to excellent service, and leader mindfulness contributes positively to excellent service. The research has implications for prioritizing human capital development and cultural awareness across organizations for sustainable business.

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Section: Mindfulness Leader With Excellent Servicementioning

confidence: 99%

Excellent Service Based on Human Capital and Leader Mindfulness (Survey of Sharia Hotel Employees in Bandung)

Permana,

Yuniarsih,

Ahman

et al. 2024

Ecombis. Rev. J. Ilm. Eco. and Bussines.

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“…Hospitality, tourism, facilities management and health care rely on service quality for competitive advantage (Yang et al , 2023). Owing to fast-paced lifestyles and increased work-related stress, residential satisfaction will become more critical as metropolitan housing societies grow (Emami and Sadeghlou, 20201).…”

Section: Introductionmentioning

confidence: 99%

Does facility-maintenance service quality drive tenants’ willingness to pay higher rent? Evidence from Indian residential real estate infrastructure

Kumar

2024

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Purpose This paper aims to empirically investigate the effect of facility–maintenance service quality on tenants’ satisfaction and their subsequent willingness to pay higher rent in the National Capital Region (NCR), India. Design/methodology/approach The data for this study was collected from 1,692 tenants in NCR, India. SmartPLS4.0 was used to analyze the data using structured equation modeling. Findings The study findings indicate that all parameters of facility–maintenance service quality (tangibles, service personnel quality and empathy) positively impact tenants’ satisfaction. Further, satisfied tenants are willing to pay higher rentals. In addition, customer satisfaction partially mediates the relationship between facility–maintenance service quality and willingness to pay higher rent. Research limitations/implications The study extends evidence-based research in the service industry to provide empirical evidence that facility–maintenance service quality positively impacts customer satisfaction in real estate settings in emerging markets (India). This research will guide future researchers to explore other dimensions to support evidence-based research in real estate settings. Practical implications Based on the data collected online after personal interaction in residents’ meetings, the study findings provide significant insights for stakeholders such as policymakers, practitioners, landlords, associations and builders. With rising housing demand because of rural migrations toward urban or metro locations coupled with the government’s inability to expand the infrastructure simultaneously, the government has enhanced the role of public–private partnership (PPP) in housing development. The findings will help policymakers incorporate the service angle into key performance indicators in PPP contracts. Additionally, with rising competition in the housing sector, understanding these factors will help landlords and resident associations improve service quality standards, thus enhancing the residential societies’ word-of-mouth publicity and attracting high-paying residents. Originality/value To the best of author’s knowledge, this is a pioneer study to empirically investigate the impact of facility–maintenance service quality standards on tenants’ satisfaction and willingness to pay higher rent in a residential setting in India.

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Unveiling greenwashing dynamics: exploring the nexus between transparent corporate practices, employee perspectives, and ethical leadership impact

Xie,

Liu,

Liu

et al. 2024

Environ Dev Sustain

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Can ethical climate and ethical self-efficacy channel ethical leadership into service performance? A multilevel investigation

Cited by 13 publications

References 103 publications

Excellent Service Based on Human Capital and Leader Mindfulness (Survey of Sharia Hotel Employees in Bandung)

Excellent Service Based on Human Capital and Leader Mindfulness (Survey of Sharia Hotel Employees in Bandung)

Does facility-maintenance service quality drive tenants’ willingness to pay higher rent? Evidence from Indian residential real estate infrastructure

Unveiling greenwashing dynamics: exploring the nexus between transparent corporate practices, employee perspectives, and ethical leadership impact

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