This paper presents the importance of Neutrosophy theory in order to find a method that could solve the uncertainties arising on process analysis. The aim of this pilot study is to find a procedure to diminish the uncertainties from automotive industry induced by manufacturing, maintenance, logistics, design, human resources. We consider that Neutrosophy Theory is a sentiment analysis specific case regarding processing of the three states: positive, negative, neutral. The study is intended to identify a method to answer to uncertainties solving in order to support automotive managers, NLP specialists, artificial intelligence researchers and businessman in general.