Singapore was one of the earliest countries affected by COVID‐19, outside China. EDs in Singapore faced a surge of confirmed cases of COVID‐19 patients, which stretched their resources. Here we describe how we adopted strategic changes using the identify‐isolate‐inform tool to improve the evaluation, treatment and management of COVID‐19 patients. During this pandemic, information technology integration, modifications to the electronic medical record and essential enhancements to the dashboard were implemented in a timely manner to match the clinical needs. Considerations for an isolation facility within an ED are especially important for future outbreaks.