“…This classification includes bus driver/transit operator, an occupation that often exposes the worker to an objectively stressful work environment due to traffic congestion, inflexible schedules, rotating shifts, and hostile or violent passengers (Bance et al, 2014;Cunradi, Chen, & Lipton, 2009;Tse, Flin, & Mearns, 2006). Regarding the continuum of workplace violence as described by Chechak and Csiernik (2014), transit operators are subject to a numerous behaviors ranging from disrespect to overt aggression. Most often these behaviors are perpetrated against them by passengers (Breckinridge, Nov. 25, 2012); however, transit operators have also 4 experienced gun violence when their bus is intentionally shot at, or is hit by bullets due to gang crossfire (Serna, October 21, 2014).…”