Capability-Driven Digital Service Innovation: Implications from Business Model and Service Process Perspectives

Koç, Hasan; Sandkuhl, Kurt

doi:10.1007/978-3-319-70241-4_9

Cited by 4 publications

(2 citation statements)

References 26 publications

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“…Of course, these customer satisfaction measuring methods are easy to conduct and administrate, however they do not provide the true customer insight and customer experience, as there are many dimension to customer experience which is not measurable with a single data point (Zaki 2019). Due to the intangible nature of disruptive technologies and the increasing market competition, costumer expect customization and user-specific solutions for their problems (Koç and Sandkuhl 2017). By using IoT technologies, companies can also realize new opportunities and improve customers' experiences (Sestino et al 2020).…”

Section: Customer Inputmentioning

confidence: 99%

Business Model Innovation through customer co-creation – a literature overview

Tahiri¹

2022

Int. J. Appl. Res. Manag. Econ.

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Today's world is extremely fast moving, and customer requirements as well as the customer expectations are changing unpredictably day by day. Firms need to continuously innovate their business model in order to keep up with the dynamic environment. All these changes affect the role of the customer in the supply chain and the relationships between partners, customers, and companies. Furthermore, it disrupts firms' strategies as well as their organizational structures, which forces companies to transform digitally as soon as possible. To respond to these changes and to remain competitive, firms need to adapt their existing business models and create value in new ways. To meet the new requirements, firms need to stay closer to their customers and identify new opportunities by creating value together with the customer (customer co-creation). This process can be supported by the digitalization and the usage of digital technologies, such as Big Data, Internet of Things and Artificial Intelligence. The goal of this paper is to give an overview of the combined research areas business model innovation and customer co-creation. A literature review has been performed to explore the emerging and undiscovered new field. Especially in the customer-centric, digital world, the value creation together with the customer plays a major role. Based on the literature future research avenues are identified and introduced.

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Section: Customer Inputmentioning

confidence: 99%

Business Model Innovation through customer co-creation – a literature overview

Tahiri¹

2022

Int. J. Appl. Res. Manag. Econ.

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“…Enterprise modeling can support many purposes, for example, strategy development [11], change management 1 https://ipspine.eu/. [12] or process improvement [13]. In the case study, we use enterprise models to describe scientific and regulatory views in ATMP development.…”

Section: Introductionmentioning

confidence: 99%

Context-aware modeling for knowledge-intensive medicinal product development processes

et al. 2022

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Due to their unique characteristics, knowledge-intensive processes (KiPs) are difficult to capture with conventional modeling and management approaches. One such KiP is the advanced therapy medicinal product (ATMP) development process. ATMPs are highly innovative medicinal products that are based on biomedical technology. ATMP development processes need to comply with complex regulatory frameworks. Currently, biomedical scientists that develop ATMPs manage the regulatory aspects of the ATMP development processes in an ad hoc fashion, resulting in inefficiencies such as reworks or even withdrawal of ATMPs from the market. This paper presents an explorative case study in which we use Enterprise Modeling and Context-aware Business Processes to support ATMP scientists in managing the regulatory aspects of ATMP development processes more efficiently and effectively. In our explorative case study, we use enterprise models to describe the important concepts and views in ATMP development processes. By introducing context-awareness to the models, we support ATMP scientists in performing relevant tasks to address the regulatory requirements efficiently and effectively under different contexts. We introduce the novel concept of execution-dependent dynamic context to properly define the context in ATMP development processes. Additionally, this paper takes a broader perspective on the case study by discussing the relevance of the solutions derived for the case study for other KiPs. Thereby this paper aims to present an exemplary approach for context-aware modeling of KiPs. The practical contribution of this paper are the models realized in a real-life ATMP development project. The scientific contribution of this paper is providing an exemplary approach for supporting knowledge workers who perform flexible, KiPs under dynamic contexts and introducing the notion of execution-dependent dynamic context.

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Context-Aware Process Modelling for Medicinal Product Development

Yurt

Eshuis

Wilbik

et al. 2021

Lecture Notes in Business Information Processing

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Capability-Driven Digital Service Innovation: Implications from Business Model and Service Process Perspectives

Cited by 4 publications

References 26 publications

Business Model Innovation through customer co-creation – a literature overview

Business Model Innovation through customer co-creation – a literature overview

Context-aware modeling for knowledge-intensive medicinal product development processes

Context-Aware Process Modelling for Medicinal Product Development

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