Capability maturity for knowledge management

Berztiss, Alfs T.

doi:10.1109/dexa.2002.1045893

Cited by 15 publications

(14 citation statements)

References 12 publications

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“…In addition, software engineering is composed of very structured processes, defined and distinct process areas, and identifiable outcomes. On the other hand, KM practices are not standardized; KM outcomes are not easily measurable, and its activities are scattered throughout the organization amid a large number of knowledge workers (Berztiss, 2002;Kulkarni & Louis, 2003). KMM must be measured from multiple perspectives in order to achieve a holistic assessment of KM development.…”

Section: Methodsmentioning

confidence: 99%

“…These studies contribute to debates about KMM, but their proposed models still bear limitations. Some authors in Table 2, e.g., Klimko (2001), Berztiss (2002), Aggestam (2006) and Phelps et al (2007), only describe KM stages based on a review of a few KMMM, thereby not contributing much to the theme. Other studies, e.g., , Isaai & Amin-Moghadan (2006), Teah et al (2006), Pee & Kankanhalli (2009), Kruger & Johnson (2010), Gaál et al (2008) and Oliveira et al (2010), are limited to diagnosing one or more organizations with the sole purpose of identifying the stage they are at.…”

Section: Identification Of Factors That Should Make Up the Knowledge mentioning

confidence: 99%

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Knowledge management maturity models: identification of gaps and improvement proposal

Escrivão

Silva

2019

Gest. Prod.

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The aim of this paper is to conduct a systematic review of knowledge management maturity models, indicating shortcomings, identifying relevant factors for the models and suggesting improvements. This study can be characterized as a theoretical research based on a systematic literature review. This paper contributed through a review and analysis of existing knowledge management maturity models to bring forth their contributions and drawbacks; the main criticisms and shortcomings of these models and factors relevant to the development of knowledge management maturity were identified, systematic and conceptually, which must be confirmed and explored through empirical research.

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Section: Methodsmentioning

confidence: 99%

Section: Identification Of Factors That Should Make Up the Knowledge mentioning

confidence: 99%

Knowledge management maturity models: identification of gaps and improvement proposal

Escrivão

Silva

2019

Gest. Prod.

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“…In fact, there are several examples of maturity models focused on different organization and IS areas, namely the maturity model for Intranet implementation, by Damsgaard & Scheepers [11]; the maturity model for ERP systems by Holland & Light [22]; and the CMMI maturity model for the software development process [59]. We can also mention maturity models for fields such as Software Management [2], Business Management [32], Project Management [8,26], Project Portfolio and Program Management [40], Information Management [61], IS/ ICT Management [51], e-Business [14,15,18,33], e-Learning [34], Knowledge Management [5,35], BPM -Business Process Management [56], Enterprise Architecture [13,43], etc.…”

Section: Evolution Of Maturity Models In Is Managementmentioning

confidence: 99%

Towards an Encompassing Maturity Model for the Management of Hospital Information Systems

2015

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Maturity models are tools that favour the management of organizations, including their information systems management task, and hospital organizations are no exception. In the present paper we put forth a preliminary investigation aimed at the development of an encompassing maturity model for the management of hospital information systems. The development of this model is justified to the extent that current maturity models in the field of hospital information systems management are still in an early development stage, and especially because they are poorly detailed, do not provide tools to determine the maturity stage nor structure the characteristics of maturity stages according to different influencing factors.

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“…: [12], [13], [14], [15]), incluindo um novo modelo de Nolan com nove estágios de maturidade [16] [19]; e o modelo de maturidade CMMI para o processo de desenvolvimento de software [20]. Podemos ainda acrescentar modelos de maturidade nas áreas da Manutenção do Software [21], Gestão do Negócio [22], Gestão de Projetos ( [23], [24]), Gestão de Projetos em Portefólios e Programas [25], Gestão de Informação [26], Gestão dos SI/TIC [27], eBusiness ( [9], [28], [29], [30]), e-Learning [31], Gestão do Conhecimento ( [32], [33]), BPM -Business Process Management [34], Arquitetura de Empresas ( [35], [36]), etc.…”

Section: A Evolução Dos Modelos De Maturidade Na Gestão Dos Siunclassified

Maturity models in the hospital information systems management initial research

Carvalho

Rocha

2015

2015 10th Iberian Conference on Information Systems and Technologies (CISTI)

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Resumo -Os modelos de maturidade são instrumentos facilitadores da gestão das organizações, incluindo a gestão da sua função sistemas de informação, não sendo exceção as organizações hospitalares. Neste artigo apresenta-se uma investigação inicial que visa o desenvolvimento de um abrangente modelo de maturidade para a gestão dos sistemas de informação hospitalares. O desenvolvimento deste modelo justifica-se porque os modelos de maturidade atuais no domínio da gestão dos sistemas informação hospitalares ainda se encontram numa fase embrionária de desenvolvimento, sobretudo porque são pouco detalhados, não disponibilizam ferramentas para determinação da maturidade e não apresentam as características dos estágios de maturidade estruturadas por diferentes fatores de influência.Palavras Chave -Estágios de Crescimento, Modelos de Maturidade, Sistemas de Informação Hospitalares, Gestão.Abstract -In the present paper we put forth a preliminary research aimed at the development of an encompassing maturity model for the management of hospital information systems. The development of this model is justified to the extent that current maturity models in the field of hospital information systems management are still in an early development stage, and especially because they are poorly detailed, do not provide tools to determine the maturity stage nor structure the characteristics of maturity stages according to different influencing factors. Keywords -Stages of Growth

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Capability maturity for knowledge management

Cited by 15 publications

References 12 publications

Knowledge management maturity models: identification of gaps and improvement proposal

Knowledge management maturity models: identification of gaps and improvement proposal

Towards an Encompassing Maturity Model for the Management of Hospital Information Systems

Maturity models in the hospital information systems management initial research

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