Within the next few years, there will be an extensive proliferation of various types of voice response devices in human·machine communication systems. Unfortunately, at present, relatively little basic or applied research has been carried out on the intelligibility, comprehension, and perceptual processing of synthetic speech produced by these devices. On the basis of our research, we identify five factors that must be considered in studying the perception of synthetic speech:(1) the specific demands imposed by a particular task, (2) the inherent limitations of the human information processing system, (3) the experience and training of the human listener, (4) the lin· guistic structure of the message set, and (5) the structure and quality of the speech signal.We are beginning to see the introduction of practical, commercially available speech synthesis and speech recognition devices. Within the next few years, these systems will be utilized for a variety of applications to facilitate human-machine communication and as sensory aids for the handicapped. Soon we will converse with vending machines, cash registers, elevators, cars, clocks, and computers. Pilots will request and receive information by talking and listening to flight instruments. In short, speech technology will provide the ability to interact rapidly with machines. However, although there has been a great deal of attention paid to the development of the hardware and systems, there has been almost no effort made to understand how humans will utilize this technology. To date, there has been very little research concerned with the impact of speech technology on the human user. The prevailing assumption seems to be that simply providing automated voice response and voice data entry will solve most of the human factors problems inherent in the user-system interface. At present, this assumption is untested. In some cases, the introduction of voice response and voice data entry systems may create a new set of human factors problems.To understand how the user will interact with these new speech processing devices, it is necessary to understand much more about the human observer. In other words, we must understand how the human processes information. More specifically, we must know how the human perceives, encodes, stores, and retrieves speech and how