“…Through computer-mediated technologies, netnography is important and applicable for research that contemplates the behavioral studies of information users in virtual environments (Pinto et al, 2007). Recent analysis show the diversified use of netnography as a research method -observing interactions of subjects in virtual communities, in studies on cultural identities (Cavalcanti, Souza-Leão, & Moura, 2021;Moura & Souza-Leão, 2020;), in social groups (Begnini, Santos, Sehnem, Carvalho, & Machado, 2019), in addition to the usual research on consumer relations of products and services, studying topics such as touristic, musical, sports preferences, among others (O. L. D. C. Fernandes, N. C. M. Fernandes, Paiva, Leão, & Costa, 2019;Mariani, Arruda, Silva, & Moreira, 2019;Moraes & Abreu, 2017).…”