2015
DOI: 10.1007/s11606-015-3520-2
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Capsule Commentary on Moreno et al., Disparities in the Use of Internet and Telephone Medication Refills Among Linguistically Diverse Patients

Abstract: M oreno et al. 1 examine the relationship between English proficiency and use of remote medication refill systems (that is, requesting to refill medications through automated phone or online systems rather than in person). They find that only 46 % of limited English proficient (LEP) patients with chronic illness use these services, compared to 83 % of English proficient patients. This discrepancy is not surprising, given that the majority of healthcare systems in the US offer these refill services only in Engl… Show more

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Cited by 3 publications
(6 citation statements)
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“…Health system-specific challenges in the discussions encompassed technology planning barriers like usability and the English-only language of the video visit platform, which has also been previously discussed in the literature as major factors (80)(81)(82)(83). Participants mentioned the lack of infrastructure in clinic spaces and the incompatibilities with concurrent in-person and telehealth visits functioning efficiently for a provider in the same clinic workrooms and nurse teams.…”
Section: Discussionmentioning
confidence: 97%
“…Health system-specific challenges in the discussions encompassed technology planning barriers like usability and the English-only language of the video visit platform, which has also been previously discussed in the literature as major factors (80)(81)(82)(83). Participants mentioned the lack of infrastructure in clinic spaces and the incompatibilities with concurrent in-person and telehealth visits functioning efficiently for a provider in the same clinic workrooms and nurse teams.…”
Section: Discussionmentioning
confidence: 97%
“…Despite the expansion of patient portals into the safety net, and the threat of the heightened disparities predicted by the Inverse Care Law, 17,37 little attention has been paid to the process of engaging vulnerable patients into a patient portal, especially among patients who are LEP. 10,13,67 Because portal uptake among patients in safety net settings remains low, and almost nonexistent among LEP patients, even with the federal prioritization of portal expansion in these health systems, this is an area that is ripe for evidence-based portal engagement strategies.…”
Section: Discussionmentioning
confidence: 99%
“…4,10 And although the studies linking portal use to improvements in healthcare outcomes are encouraging, we know that vulnerable populations are substantially less likely to access a patient portal. [11][12][13][14][15][16][17][18][19][20][21][22] Recent evidence demonstrates that patients with baseline barriers to health communication and care don't access patient portals and other digital health tools in the same ways as do formally educated, English-speaking patients, with whom the technologies are often tested. 21 One group that is notably left behind is the 22.3 million people in the United States who are LEP.…”
Section: Introductionmentioning
confidence: 99%
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