Capturing Process Knowledge for Multi-Channel Information Systems

Abstract

In this paper, a case study is used to evaluate the business process characterizing modeling (BPCM) language. The BPCM-framework is meant to guide both business stakeholders and model developers during model-based development. The focus of the approach is the use of BPCM as a starting point for capturing process knowledge when planning and developing information system support. Based on information within the BPCM models, goal models and process models can be developed and used for further development of the BPCM model. The approach in this paper is evaluated using a case study related to the arrangement of a conference series. Through the case study, the authors have confirmed the potential usability and usefulness of BPCM for early stage knowledge capture, getting input for further improvement of the approach.

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“…This simple modelling is sufficient for our analysis, because all other important aspects for mobile IT support, e.g., location and roles, are covered in the criteria catalogue. Yet, for further stages like the development of suitable apps for the process, the process model has to be extended by other process characteristics such as location, actors, business domains and resources [39,40].…”

Improving Business Processes Through Mobile Apps - An Analysis Framework to Identify Value-added App Usage Scenarios

“…With that, the modification is completely documented in the PDM and the modification appro- This simple modelling is sufficient for our analysis, because all other important aspects for mobile IT support, e.g., location and roles, are covered in the criteria catalogue. Yet, for further stages like the development of suitable apps for the process, the process model has to be extended by other process characteristics such as location, actors, business domains and resources (Gao and Krogstie, 2012;Gopalakrishnan et al, 2012).…”