“…Research suggests that care plans do not guide daily care in nursing homes (Dellefield, 2006; Schnelle, Bates-Jensen, Chu, & Simmons, 2004). Instead, features of daily care are greatly dependent on the activities of unlicensed personal support workers (PSWs) (Bowers, Esmond, & Jacobson, 2000; Taunton, Swagerty, Smith, Lasseter, & Lee, 2004), who provide 80%–90% of all direct care in nursing homes (Caspar & O’Rourke, 2008). …”