Carers of forensic mental health in-patients: What factors influence their satisfaction with services?

MacInnes, D. L.; Beer, Dominic; Reynolds, Kelly; Kinane, Catherine

doi:10.3109/09638237.2013.841873

Cited by 9 publications

(6 citation statements)

References 10 publications

(19 reference statements)

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“…While many carers rated high levels of satisfaction with contact or ability to contact the therapist (primary treating clinician), the majority of responses to satisfaction with the mental health services showed the carers were dissatisfied. Consistent with findings reported for carers not necessarily identified as mental health professionals (Macinnes et al, ; Valentini et al, ), the carers in our sample were dissatisfied with the communication between services and themselves. Research has shown that access to services is facilitated by carer knowledge and health professionals actively involving carers in planning (Dawson et al, ), yet few of our carers reported satisfaction with information sharing.…”

Section: Discussionsupporting

confidence: 90%

“…Carers often report difficulty accessing mental health services for relatives (Olasoji, Maude, & McCauley, ) with access being facilitated by carer knowledge and health professionals actively involving carers in planning (Dawson et al, ). For carers of relatives in forensic mental health services, the amount of information provided by the services was strongly associated with level of satisfaction with the services (Macinnes, Beer, Reynolds, & Kinane, ). While the use of involuntary hospitalization for mental health problems is a controversial issue in psychiatry, our research has shown that more individuals would favour involuntary admission if a family member were experiencing psychotic symptoms or suicidal intentions (Joa et al, ).…”

Section: Introductionmentioning

confidence: 99%

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An exploratory study of the experiences of being both a mental health professional and carer in mental health services in Norway

Johannessen

Joa

2020

Psychiatric Ment Health Nurs

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Accessible summary What is known on the subject? Many carers report feeling unrecognized by professional healthcare teams. Carers often report difficulty accessing mental health services for relatives. Carers who are also mental health professionals may experience role conflict as found for General Practitioners. What this paper adds to existing knowledge? Carers who are mental health professionals are often not recognized for their professional knowledge and face similar communication barriers as other carers. Difficulties for carers who are mental health professionals are concerned with information sharing, decision‐making and continuity of care. What are the implications for practice? Opportunity for services to learn from the experiences of mental health professional and carers to develop better communication and shared decision‐making methods for carers Carers who are mental health professionals should be recognized by services for their dual role (and skills). Service development opportunity for training in supporting and engaging carers who are mental health professionals Abstract IntroductionAround 60% of carers of relatives with mental health problems report feeling unrecognized by professional health care, and many report a lack of engagement, shared decision‐making and information sharing. There is a paucity of research examining these issues for carers who are also mental health professionals. AimsThis was an exploratory study to (a) explore the extent of this role among health service staff, (b) gather an indication of the issues faced by carers when interacting with the health system and (c) test the feasibility of conducting research. MethodsMental health professionals in mental health services completed an online survey that assessed the frequency, content and satisfaction of the experiences of carers. ResultsThe sample comprised 453 mental health professionals (74% female), 52% being carers. Half of carers reported having therapist contact, and 25% were satisfied with the contact. Negative experiences were related to Information, Decision‐making and Continuity of care. DiscussionThere was a high frequency of mental health professionals who were carers. The majority were dissatisfied, and this was primarily in relation to communication with services. Implications for practiceImproving information sharing through training of staff and identification of the system barriers is likely to enhance experiences for service users and families.

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Section: Discussionsupporting

confidence: 90%

Section: Introductionmentioning

confidence: 99%

An exploratory study of the experiences of being both a mental health professional and carer in mental health services in Norway

Johannessen

Joa

2020

Psychiatric Ment Health Nurs

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“…In our study, the mean total satisfaction score was 23.46/25, or 93.84%. The result indicated that the families surveyed were very satisfied with the mental health inpatient services, which is consistent with some other studies [18, 19]. Gigantesco studied 105 relatives of psychiatric inpatients in Rome, Italy, and they reported a satisfaction score of 45.7/66, or 69.2% [17].…”

Section: Discussionsupporting

confidence: 87%

“…Similar to the findings of Gigantesco et al (2002), delivering appropriate information was strongly associated with carers’ satisfaction. Additionally, they found that parents were more dissatisfied than other carers [18].…”

Section: Introductionmentioning

confidence: 99%

Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

Jiang

Ruiping

et al. 2019

BMC Psychiatry

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BackgroundMeasuring family members’ satisfaction with inpatient psychiatric care may help improve the quality of healthcare in psychiatric hospitals. This survey aimed to investigate the satisfaction of family members with inpatient psychiatric care and to explore its associated factors, using a newly-developed 5-item questionnaire.MethodsThis study included 1598 family members of psychiatric inpatients in 32 tertiary public psychiatric hospitals in 29 provinces of China. Satisfaction and demographic data were collected by research staff while patient and hospital data were retrieved separately.ResultsWe found that the overall satisfaction level was 93.84% (23.46/25). The total satisfaction score in Northeast China was the highest, followed by the East, Middle and West regions (p < 0.001). There was no significant sex difference in total family satisfaction scores. Family members with a lower educational background (elementary school or less) had significantly lower satisfaction. Family members of patients who were diagnosed with schizophrenia were significantly less satisfied with doctor-family communication. In different treatment response subgroups, the marked improvement subgroup had significantly higher total satisfaction scores and subscores. Meanwhile, lower self-payment expenses and a higher number of psychologic treatments offered per day were significantly associated with higher total satisfaction scores and all subscores. Logistic regression showed a higher educational background, more psychologic treatments offered per day, adequacy of professional staffing (higher doctor/bed, nurse/bed and psychologist/bed ratio) were all significantly associated with higher family satisfaction.ConclusionsWe suggest government and hospital managers recruit more mental health professions to improve family satisfaction. If feasible, providing more psychologic treatments to inpatients may also improve families’ satisfaction and involvement.

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“…Although not the primary aim of this study, this work has also highlighted the experiences of the family carers of patients within FIDD services. Research has examined the experiences of family carers of patients admitted to specialist inpatient intellectual disability services (James, 2015; Longo and Scior, 2004), ID services within mainstream mental health (Donner et al, 2010; Longo and Scior, 2004), generic forensic mental health services (Macinnes et al, 2013; Support in Mind Scotland, 2014) and prison (e.g. Talbot et al, 2015).…”

Section: Discussionmentioning

confidence: 99%

Treatment outcomes from forensic intellectual disability services: The perspectives of patients and their family/carers

Chester

Geach

Morrissey

2017

J Intellect Disabil

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Carers of forensic mental health in-patients: What factors influence their satisfaction with services?

Abstract: Carer satisfaction with forensic mental health services is likely to be higher with services that address carers' information needs. New ways of providing this information may offer greater opportunities for working with carers.

Cited by 9 publications

References 10 publications

An exploratory study of the experiences of being both a mental health professional and carer in mental health services in Norway

An exploratory study of the experiences of being both a mental health professional and carer in mental health services in Norway

Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

Treatment outcomes from forensic intellectual disability services: The perspectives of patients and their family/carers

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