“…It is concerned to foster a more collaborative, less hierarchical, non-coercive and power-sharing partnership based on mutual trust and respect (Gibson, 1991;Malin and Teasdale, 1991;Piper and Brown, 1998). This accords with the developing consumer and advocacy culture in the NHS exemplified by Patient Advice and Liaison Services (DoH, 2002), the Expert Patient (DoH, 2001) and a belief that consumers often knew best about their individual health, had a right to be involved in all related decisions and that there should be mutual respect between consumers and professionals (NHSE, 1997).…”