Case management effectiveness in reducing hospital use: a systematic review

Abstract

The complexity and cost of chronic illnesses means that case management should be considered as a tool to improve quality of care and lower healthcare costs.

Experiences of case management with chronic illnesses: a qualitative systematic review

“…One approach to improving care for individuals with chronic illnesses is case management (CM). CM had been shown to be an effective care‐coordination method in the treatment of chronic illnesses (Joo & Liu ; Stokes et al. ).…”

“…CM is defined as ‘a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost‐effective outcomes’ (Case Management of Society of America ). It can be used to provide continuous, well‐transitional and patient‐centred care to individuals with chronic illnesses while simultaneously reducing hospital utilizations (Joo & Liu ; Marek et al. ).…”

“…Most of these studies found that CM was effective in improving biomarkers of chronic diseases. CM as a collective intervention has also been found effective in improving biophysiological outcomes and in reducing hospital‐utilization outcomes with individuals with chronic illnesses in systematic reviews and meta‐analyses (Joo & Huber ; Joo & Liu ; Stokes et al. ).…”

Case management effectiveness for managing chronic illnesses in Korea: a systematic review

“…For instance, systematic reviews have shown that case management resulted in statistically significant reductions in hospital utilization, including days in hospital, and in increased quality of and satisfaction with care (Huntley et al. ; Joo & Liu ; You et al. ).…”

“…). In a systematic review of randomized‐controlled trials in the United States and Europe, Joo & Liu () found strong evidence that case management reduced hospital use, especially emergency department visits, by persons with chronic illnesses. And Huntley et al.…”